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Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center)

Customer Service Representative, Heart Center

Pay: $21.33–$45/hr
Posted: 3 days ago
Location: Port Angeles, WA (Onsite)
Last Updated: 15 hours ago
Hours: Full-Time
Expires: 10/5/2026

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,117 / year median in Washington

-9% projected decline

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Job Description

ABOUT OLYMPIC MEDICAL CENTER
Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast
  • with Seattle and Victoria, BC just a ferry ride away
  • you won't find a better location. You'll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle
  • a perfect combination!
FTE:
0%
WORK SHIFT
Days
PAY RANGE
$21.33
  • $29.
45
UNION:
UFCW 3000-Support Services
SHIFT DIFFERENTIALS/PREMIUMS
Weekend & Holiday Shifts:
No On Call Shifts:
No Shift Differentials:
Evening
  • $3.00/hour Night
  • $5.00/hour Weekend
  • $4.
50/hour
Premiums:
Standby
  • $3.50/hour Lead
  • $3.25/hour Per Diem
  • 15% (on base, in lieu of benefits)
JOB DESCRIPTION
The Customer Service Representative in the Heart Center performs tasks necessary to promote efficient departmental functions and operations. This position is responsible for daily activities, including but not limited to patient scheduling, timely and accurate entering of data into multiple computer systems, verifying insurance coverage and obtaining authorization for services, preparing charts, faxing and disposition of medical records, readying patients for their visits per department protocols, and assisting with answering phones and patient registration. The Customer Service Representative provides backup coverage for other clerical staff members in their absence.
EDUCATION
High school diploma or equivalent preferred.
EXPERIENCE
1-year minimum experience as Customer Service Assistant required with OMC or equivalent as determined by OMC. Knowledge of medical terminology required. Completed required training for and has the ability to work at all Heart Center locations.
LICENSURE/CREDENTIALS
Medical Assistant certificate preferred.
BENEFITS INFORMATION
Click here for information about our benefits. Equal Employment Opportunity (EEO)
Statement:
Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.