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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Washington data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,117 / year median in Washington
-9% projected decline
Job Description
Description Robert Half is seeking a Customer Service Representative for a growing, service-driven organization in the Spokane area. This role is ideal for someone who enjoys assisting customers, resolving concerns, and delivering a positive service experience. The right candidate will be reliable, detail-oriented, and confident managing a high volume of customer interactions in a fast-paced environment. Responsibilities
+ Respond to customer inquiries by phone and email
+ Assist customers with orders, account changes, and general support questions
+ Investigate and resolve customer issues in a timely and professional manner
+ Accurately enter and update customer information in internal systems
+ Work with internal departments to coordinate solutions and address customer needs
+ Provide a polite, helpful, and positive customer experience at all times Requirements Qualifications + 1+ years of experience in customer service, call center support, or office administration
+ Strong verbal and written communication skills
+ Ability to learn new systems, tools, and processes quickly
+ Strong multitasking skills with a high level of accuracy and attention to detail
+ Positive attitude and effective problem-solving abilities TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .