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Customer Service
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is looking for a motivated and customer-focused Customer Service Representative to join our growing team. In this role, you will be the key connection between our customers, sales team, production departments, and management?helping ensure every customer receives outstanding service and support. What You?ll Do Provide exceptional customer service through phone, email, fax, and website inquiries Process customer orders accurately and efficiently Provide pricing, delivery, and product information to customers Coordinate with sales and production teams to ensure timely order fulfillment Resolve customer questions and concerns professionally Maintain accurate customer records and documentation within our systems Prepare reports, correspondence, and order confirmations What We?re Looking For 1?3 years of customer service, administrative, or office experience Strong communication and organizational skills Ability to multitask and work in a team-oriented environment Experience with Microsoft Word and Excel SAP experience is a plus Ability to read and interpret order information and technical documents Why Join Guhring? Stable and growing manufacturing company Supportive team atmosphere Opportunity to grow and develop professionally Competitive pay and benefits package If you are detail-oriented, customer-focused, and ready to be part of a strong team, we encourage you to apply today!
Benefits
- Dental Insurance