About Seville Gear Seville Gear is an innovative and customer-focused organization, specializing in the exciting and ever-growing promotional products industry. This 20+ billion-dollar industry is focused on creating and distributing branded merchandise that businesses use for marketing, advertising, and brand awareness. Seville Gear imports duffel bags, coolers, padfolios, backpacks, totes, and golf products, then imprints branded logos via screenprint, padprint, heat transfer or embroidery on the products. Orders are provided by registered industry distributors who sell to the end-user. Our team is driven by passion, creativity, and a commitment to excellence, making Seville Gear a standout employer in our field. Our reputation for exceptional customer service, quality products and competitive prices has enabled us to be a well-known supplier in our industry since 1984. Role Overview As part of our Customer Service team, you will join a dynamic and collaborative environment where your contributions directly impact our company's growth and client satisfaction. At Seville Gear, we foster a culture of inclusion, professional development, and success, offering our team members opportunities to grow and thrive. Job Responsibilities As a Customer Service, Order & Art Specialist, you'll be the primary contact for customers — entering and managing orders from start to finish, preparing artwork and proofs in Adobe Illustrator, and keeping every order on track through production and shipping.

Key responsibilities include:

Accurately enter and process customer orders into the computer system, ensuring all details (products, quantities, pricing, deadlines) are correct before submission. Edit and prepare artwork/order proofs using Adobe Illustrator for customer approval, managing art proofs from creation through customer approval and tracking revisions and turnaround times. Follow up proactively with customers and internal teams on order status, proof approvals, and any outstanding action items. Update and maintain accurate account and contact information in the computer system. Answer incoming phone calls and respond to customer inquiries regarding products, order status, artwork, pricing, and shipping. Serve as a point of contact for customers throughout the order lifecycle, providing timely and professional updates. Required Skills, Experience and Qualifications 1-3 years of experience in customer service, order entry, or a similar role. Strong attention to detail, especially when verifying orders, pricing, and artwork accuracy. Exceptional verbal and written communication skills. Strong time management and organizational skills to handle multiple orders, incoming emails and deadlines effectively. Experience with order management or CRM systems. Team player with a positive, customer-focused attitude. Willingness to learn Adobe Illustrator; prior experience is a plus but not required; training will be provided. High school diploma or equivalent required. Benefits Health and Dental insurance. 15 days of paid time off (PTO) per year, in addition to 7 company-observed holidays. 401(k) retirement savings plan with 3% Safe Harbor employer contribution. Employer-paid Short-Term Disability and Term Life insurance. Flexible Spending Account available for Medical and Dependent Care Expenses. Employee discount Paid training Compensation Package Compensation commensurate with experience, $20.00 per hour. Schedule 40 hour workweek Monday to Friday, 8am - 5pm In-Person work required with daily commute to McFarland, WI. Application Process To apply, please submit your resume and a cover letter detailing your qualifications and interest in the Customer Service, Order & Art Specialist role to careers@sevillegear.com. Qualified candidates will be contacted within two weeks for an initial interview, followed by additional rounds as necessary.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

McFarland, WI 53558 (Preferred)

Work Location:

In person