We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring orders are handled accurately. In this role, you will serve as a key point of contact for incoming inquiries while delivering courteous, efficient service across each interaction.

Responsibilities:

Respond to incoming customer calls promptly and provide helpful, attentive support. Assist callers with questions, resolve routine issues, and ensure each interaction is handled with care and accuracy. Enter customer orders and service details into internal systems while maintaining complete and accurate records. Place outbound calls as needed to follow up on requests, clarify order information, or provide updates. Manage a steady volume of call center activity while maintaining service quality and attention to detail. Communicate clearly with customers and internal team members to support timely resolution of service needs. Previous experience in customer service or a call center environment. Ability to handle inbound calls professionally and efficiently in a fast-paced setting. Experience with order entry and maintaining accurate customer information. Strong verbal communication skills and a customer-focused approach. Comfortable making outbound calls when follow-up is required. Strong organizational skills and attention to detail. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .