Customer Care Coordinator Business Communication Solutions - 4.0 Waunakee, WI Job Details Full-time Up to $58,000 a year 1 hour ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Flexible schedule Referral program Qualifications Microsoft Excel Microsoft Outlook High school diploma or GED Attention to detail Account management Full Job Description Customer Care Coordinator Business Communication Solutions | Waunakee, WI Who we are Business Communication Solutions (BCS) helps organizations manage billing, print and mail, and electronic delivery of their most important customer communications. Our clients rely on us to handle their work accurately and meet their deadlines. We're looking for a Customer Care Coordinator who enjoys building client relationships and keeping work moving. You'll get to know your assigned clients, organize their requests, and work with our production and programming teams to make sure jobs are completed accurately and on time. If you communicate clearly, follow through on details, and can keep several requests moving at once, we'd like to hear from you. We'll train you on our processes and the work we do for our clients. What you will do Be a point of contact for assigned clients and respond to their questions and requests. Coordinate with production, programming, and other team members to keep client work moving. Track requests, deadlines, changes, and follow-up items. Review job details and help confirm that client requirements are understood before work begins. Help resolve issues by gathering the right information and keeping clients and internal teams informed. Look for practical ways to improve service and prevent recurring problems. What we are looking for Experience in customer service, account support, or a coordination role. Clear, professional communication by phone and email. Strong organization and attention to detail. Comfort using Microsoft Office, especially Outlook, Word, and Excel. The ability to learn new systems and ask questions when something is unclear. A high school diploma or equivalent. Experience with print, mail, billing, or other deadline-driven work is helpful, but not required. A formal project management background is not required. Pay and benefits Starting salary is up to $58,000 per year, based on experience and qualifications. Higher pay may be available for candidates with additional relevant experience. Benefits include paid time off; health, dental, vision, life, and disability insurance; a 401(k) with company match; a referral program; and paid training. Location and application This is a full-time, on-site position at 317 Raemisch Road, Waunakee, WI 53597. Remote work is not available for this role. Our workplace is clean and air-conditioned. Candidates must be able to pass a pre-employment background check and drug screening. If you enjoy working with people, staying organized, and following through, we encourage you to apply to BCS. Business Communication Solutions is an Equal Opportunity/Affirmative Action Employer.

Pay:

Up to $58,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person