Key Responsibilities Customer Support & Reservations:

Handle heavy inbound phone volumes to answer inquiries, guide travelers, resolve issues, and process bookings.

Vehicle Transport Management:

Coordinate our seasonal Florida car transport service: issuing customer confirmations, handling schedule updates, and liaising directly with car carrier companies to ensure smooth vehicle pickup and delivery.

Seating & Event Logistics:

Accurately assign and manage seating arrangements for bus travel and theatre performances.

System & Data Management:

Maintain up-to-date tour listings, transport schedules, customer records, and itineraries using OpenCart and the TBN system.

Sales Collaboration:

Participate in brainstorming sessions and assist with fresh strategies to market and sell tours and transport services.

Administrative Support:

Execute accurate data entry, invoicing/confirmation mailings, and routine administrative duties to keep department operations seamless.

Qualifications & Skills Customer Service & Communication:

Proven background in customer service with experience managing heavy inbound phone volumes in a helpful, professional, and patient demeanor.

Logistics & Vendor Coordination:

Experience coordinating logistics, issuing confirmations, and liaising with third-party vendors or transport carriers.

Systems & Reservation Proficiency:

Experience with reservation systems and e-commerce platforms (experience with OpenCart and/or TBN is a strong plus).

Detail-Oriented & Organized:

Exceptional organizational skills and sharp attention to detail required for scheduling, seat assignments, and data management.

Creative & Growth-Minded:

A creative mindset with an interest in contributing to tour marketing, sales strategies, and department growth.

Education & Experience:

High school diploma or equivalent (prior customer service, travel industry, or logistics experience strongly preferred).

Benefits:

Health Insurance Vision/ Dental 401k with company match Aflac DailyPay National EAP Join us as a Tour Department Associate if you're passionate about creating unforgettable experiences! Bring your energy, enthusiasm, and organizational prowess to a role where every day offers new opportunities to inspire guests while honing your skills in hospitality, marketing, negotiation, and team leadership!

Pay:

$19.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

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