POSITION TITLE

Court Liaison and Patient Advocate

REPORTS TO

(TITLE): Director of Clinical Services/Social Services

EMPLOYEE PAY STATUS

Non-Exempt

DESCRIPTION OF POSITION

The Court Liaison is responsible for preparing all documents and follow-up required for patients attending court. Acts as liaison between the patient and County Patients' Rights Advocate and/or Public Defender. Serves as in-house Patients' Rights Representative. Act as the hospital's Patient Rights Representative to ensure all patient complaints and grievances are responded to within required guidelines and closed after all tasks are completed. All patient rights activities are to be recorded and kept in a log for review at all times.

KEY RESPONSIBILITIES

:

• Monitors and documents legal status of all patients, ensuring LPS compliance.
• Copy and distribute all paperwork needed for patient hearings (PCH's, Riese, WIRT's).
• Facilitate patient hearings
• Ability to clearly communicate with patients, families, Clinical staff and all Court Representatives.
• Ensure completeness and accuracy of Denial of Rights logs, Firearms Prohibitions, Seclusion/Restraint procedures.
• Assist with tracking LPS designated individuals for the hospital.
• Assist with data tracking for QUAPI and county data reporting
• Manage the hospital Interpreter list, arrange test dates, administer competency test as needed, and report to HR for wage increase.
• Assists as a back-up for DCS during new employee Orientation as needed.
• Assist DCS with any additional tasks assigned.

Minimum Requirements:

Education and Licensing:

• Associate's Degree in Social Work or other Human Services field required, may substitute on a one-for-one basis associate degree with 3 years of experience in medical care related industry based on administrative review/approval.
• Basic Life Support (BLS): Must obtain a current BLS certification by the completion of orientation, and maintain current status throughout employment.
• Management of Assaultive Behavior (MAB): Must obtain a current MAB certification by the completion of orientation, and maintain current status throughout employment.

Knowledge and Experience:

• One to two years' experience as a behavioral health worker, preferred.

Skills and Abilities:

• Demonstrates appropriate professional boundaries; treats youth with respect and considers clients valued customers.

Ability to exercise self-control in potentially volatile situations such as being verbally or physically confronted in a threatening or aggressive manner; must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another; must be flexible and not easily frustrated in dealing with differences of opinions.

• Properly assesses routine situations, determines and takes appropriate action.
• Demonstrates the ability to set limits for clients and uses de-escalation techniques appropriately.
• Accepts feedback in a positive manner and applies it to improve performance and further learning.
• Follows all safety procedures; is alert to changing situations and contributes to preventing opportunities for danger to develop.
• Follows safety procedures in a calm manner and responds quickly when an alarm sounds or a code is announced.
• Will escort any patient needing to leave facility for medical, court, or etc.
• Conducts and documents 15-minute rounds on youth in a timely manner.
• Speaks with authority in a calm and clear voice, uses proper selection of words and has knowledge of when and how to use them.
• Communicates with all customers (family, referral sources, caseworkers, etc) in a professional manner; is service oriented; and is courteous, friendly, and empathetic.
• Exhibits calm and controlled attitude; does not overreact to allow his/her own actions to further deteriorate the situation.
• Answers the telephone in a professional manner; directs calls appropriately, and takes messages.

Physical Requirements :

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.

Vision:

see details of objects at close range.

• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to fifty (50) pounds.

Job Type:

Full-time Pay:

$23.82 - $29.78 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person