We are looking for a Technical Writer / Training Specialist to support the development of learning materials and deliver effective instruction for a utility billing platform. The ideal person will combine strong facilitation skills with the ability to translate system processes into easy-to-follow guides and engaging training experiences.

Responsibilities :

Conduct stakeholder interviews and gather training requirements Create user guides, job aids, process documentation, and training materials Develop customer-facing instructions for the billing portal Deliver live, onsite training sessions to groups Collaborate with internal teams on instructional videos and communications Support training and user readiness throughout implementation 3+ years of technical or systems training experience Experience with utility billing systems, customer information systems, or technical applications Direct VertexOne experience is highly preferred Strong writing, presentation, facilitation, and stakeholder communication skills Proficiency with Microsoft Word and PDF documentation SharePoint experience is preferred Innovation starts with people. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .