Instructional and Collaborative Technology Support Specialist

Position Information Position Category Full Time Staff Position Status 12 Month FLSA Exempt Advertised Salary $60,462 Department Computer Center Working Hours Monday - Friday (Evening and weekend hours may be required) General Description SUNY Niagara is seeking an innovative, and service-oriented Instructional and Collaborative Technology Support Specialist to join our Office of Information Technology. This is an exciting opportunity for a technology professional who enjoys blending technical expertise with customer service, instructional support, and innovation in a dynamic higher education environment. In this role, you will directly support the technology that powers teaching, learning, collaboration, and engagement across campus. From classroom technology and audio-visual systems to end-user support and emerging instructional technologies, you will play a vital role in ensuring our students, faculty, and staff have the tools they need to succeed. If you thrive in a fast-paced environment, enjoy solving technical challenges, and want your work to make a meaningful impact every day, this is the position for you. Position Summary Reporting to the CIO, the Instructional and Collaborative Technology Support Specialist is a non-ranked professional part of our faculty association. This position assists in providing comprehensive technical support to the College through the Office of Information Technology (OIT). The successful candidate will support, maintain, and enhance the College's instructional and collaborative technology systems while delivering exceptional service to faculty, staff, and students. SUNY Niagara provides phenomenal benefits to our employees. Please visit to view our benefits https://sunyniagara.edu/hr/benefits/ offerings. SUNY Niagara's exceptional work environment fosters growth and personal fulfillment. As an employee, you can expect:

Work-Life Balance:

When employees can balance their work and personal lives, they are happier, more productive, and better positioned to support our students. At SUNY Niagara, generous paid time off, holiday, and leave policies make this possible. Our college closes for winter break from late December through early January and a week in mid-March for spring recess. In the summer, employees observe a four-day workweek, allowing them to enjoy all that Western New York offers.

Professional Growth:

SUNY Niagara cares about employees' professional advancement and development. You will have access to ongoing training, programs, and workshops. We support career growth and encourage employees to pursue further education.

Welcoming Culture:

SUNY Niagara values the principles of equity, diversity, inclusion, and social justice as they create a sense of belonging for our students and employees. We foster a collaborative culture that respects and appreciates different perspectives, ideas, and backgrounds which contribute to the richness of our institution. We believe that our diverse, inclusive community enriches the experiences of students and employees alike.

Meaningful Work:

At SUNY Niagara, your work will directly impact the lives of our students and the region we serve. Our college is for all who are passionate about teaching and focused on supporting students. Our small class sizes facilitate engagement. You will shape students' futures, prepare them for successful careers, and empower them to contribute to society. Your dedication and expertise will propel students to achieve their educational goals. Become part of an institution that values employees, positively impacts students' lives, and invests in its community. Typical Work Activities 1. Installs, maintains, troubleshoots and repairs computers, and audio-visual equipment including but not limited to control systems, projectors, video switchers, cameras, microphones and other AV related hardware. 2. Installs and troubleshoots operating system and application software within the campus systems. 3. Installs wiring and network drops throughout all College facilities and sites. 4. Responds to technology problems identified by end users and works to correct problems either independently or with the assistance of vendors. 5. Creates and maintains documentation. Provides training of end users in the use of technology, as needed. 6. Provides technical support for on-site and remote users including phone, remote session, and in-person interaction with faculty, staff, students, and administrators for connectivity to courses, meetings, and collaboration tools and access to learning and work materials. 7. Performs other appropriate duties as assigned. Essential Functions Ability to navigate relationships with diverse populations; Must be able to operate computer equipment; must be able to work in confined spaces, climb ladders, and lift and move 50 lb components; must be able to relate with faculty, staff, students, and administrators of the college from diverse backgrounds; must be able to communicate verbally and in writing; must be able to physically perform the duties of the position to include the ability to work in various locations. Required Qualifications Associate's degree AND Three (3) years of paid professional work experience. This experience must include providing technology support to end users and/or audio-visual installation and troubleshooting. OR Bachelor's degree AND Two (2) years paid professional work experience. This experience must include providing technology support to end users and/or audio-visual installation and troubleshooting. Desirable Qualifications Paid professional experience working on or with computer hardware and computer operating systems, including both Microsoft and Apple products; Paid professional experience with technology infrastructure used or supported in an educational setting, preferably in higher education; Paid professional experience configuring or troubleshooting: Crestron/Extron control hardware, video-conferencing systems, video projection equipment, audio mixing equipment, audio amplification equipment, HD television equipment, digital signage hardware and software, lecture capture, video streaming, and/or presentation gateways; Paid professional experience reading wiring diagrams, equipment schematics, and/or building blueprints. Experience with the configuration and support of Zoom client software, Zoom Rooms, Zoom dashboard, Microsoft Teams, O365 and/or Microsoft Azure. License(s)/Certifications About SUNY Niagara SUNY Niagara is a thriving educational institution located between the picturesque landscapes of Niagara Falls and the vibrant city of Buffalo, NY. Our college serves a diverse student population and is committed to providing a supportive and inclusive learning environment. With a commitment to academic excellence and student success, SUNY Niagara offers a supportive and collaborative environment for both faculty and staff. SUNY Niagara is an accredited institution of higher education that offers high-quality academic programs leading to degrees and certificates that are supported by outstanding student services. The top 4 majors of our students are Liberal Arts and Sciences, Nursing, Psychology, and Criminal Justice. In 2023, SUNY Niagara ranked #1 in graduation rate among community colleges in New York State! SUNY Niagara provides a variety of cultural, athletic, social, and international experiences, as well as community education, small business, and workforce development that supports economic development that positively impacts the quality of life of valued stakeholders. The college operates through a collegial model of shared governance and transparency and is accountable for meeting the highest standards of professionalism and integrity. SUNY Niagara has two locations in western New York consisting of 287 acres and 11 buildings. The Sanborn, campus is minutes from Buffalo, Niagara Falls, and the Canadian border and is centrally located between the county's three main cities of Lockport, Niagara Falls, and North Tonawanda. The Sanborn campus offers a traditional college experience with world-class academics, knowledgeable faculty members, state-of-the-art classrooms, NJCAA athletics, and on-campus housing. We continue to invest in our facilities with the addition of the Learning Commons Center, which has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. We also modernized our campus dining commons, providing quality meal options in a sleek, comfortable, collaborative environment. The Niagara Falls Culinary Institute (NFCI) is located in the heart of one of the world's biggest tourist destinations, Niagara Falls. Fully outfitted with modern labs and tools for students to use as they train in both classic and trendy techniques, NFCI is home to Culinary Arts, Baking and Pastry Arts, and Hospitality programs. The college also operates Savor, a fine dining restaurant, and La Patisserie, a European-style pastry café, at NFCI. Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. SUNY Niagara welcomes applicants who want to join a leading regional institution that provides a dynamic, educational environment, responds to students' current and emerging needs, and strengthens its community. At SUNY Niagara we embrace diversity and promote inclusion throughout the institution by recognizing, accepting, and celebrating differences within our campus and surrounding communities. Therefore, we desire and pursue candidates who share those principles and encourage applicants from all backgrounds to apply to our positions. EEO Statement SUNY Niagara does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply. Posting Detail Information Posting Number S376P Open Date 04/15/2026 Close Date Open Until Filled Yes Special Instructions Summary For full consideration applications must be submitted by May 17th. If a viable candidate is not found during the initial review, applications submitted after May 17th will be considered. SUNY Niagara considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following: cover letter that addresses each of the qualifications resume unofficial transcripts names and contact information for three (3) current, work related references Incomplete packets will be rejected for lack of information.