Student Success Coordinator Vanguard University - 4.4 Costa Mesa, CA Job Details Full-time 1 day ago Qualifications Customer service Faculty collaboration Student record keeping Family Educational Rights and Privacy Act (FERPA) Bachelor's degree Collaboration with other professionals for student support Customer engagement Full Job Description Title Student Success Coordinator Description

POSITION SUMMARY

The Student Success Coordinator supports student retention and timely degree attainment for assigned students. Student Success Coordinators play a crucial role in shaping the educational journey of traditional undergraduate students and are responsible for advising students and serving as the primary contact for students in all aspects of program completion. This position reports to the Director of Undergraduate Advising and Retention under the Dean, Student Success and Academic Services. Student Success Coordinators are embedded in their respective schools and have an informal reporting structure to the Chair in the area(s) they serve.

POSITION DUTIES

Student Advising and Support Provides academic and career advisement and registration assistance for traditional undergraduate students including students' understanding of degree requirements and options within their chosen major. Special attention is given to advising students in a manner that enables them to complete their degree in no more than four years. Conducts academic advising for semester schedule planning and graduation plans. Participates in Academic Registration events for new and readmit students. Advises students on academic policies and procedures (e.g, major/minor declarations, leave of absence, withdrawal, readmit processes, etc.). Adheres to standardized year-round cycle of communication with student caseload and promotes deadlines noted therein. Serves as the primary point of contact and liaison between the students and campus resources. Assists students in navigating technological systems on campus. Monitors the student registration process for their department caseloads, including but not limited to course enrollment, addressing student registration issues (e.g., requisites, the permission of the instructor, over 18 units, follow-up with part-time registered students, etc.). Maintain appropriate administrative records (generally housed in campus systems, not paper) including individual student 4-year plans and registration checklists. Maintains an ongoing understanding of student FERPA rights. Monitors students in application for graduation process in conjunction with the Graduation Analyst in the Registrar's Office Maintains an ongoing understanding of university software related to student success and advising (e.g,. Ellucian Colleague, self-service, etc.). Maintains an active presence on campus and is involved in student activities when appropriate. Student Retention, Recruitment, and Assessment Assess students' academic readiness, advises the Chair regarding student needs for remediation and intervention, and recommends appropriate academic success strategies. Proactively engages students and provides intervention or referrals for struggling students identified by the Academic Progress Reports, provisional admittance, and academic probation lists. Monitor regularly distributed enrollment, retention, and other data reports from Director of Advising and/or Dean of Student Success. Become proficient in the use of Degree Tracker and Vanguard tools to forecast, monitor, and ensure student persistence with the goal of increasing overall retention and completion rates. Represents Student Success and Academic Services division at student recruiting, advising, and orientation events including presenting to prospective students. Participates in related meetings with the relevant Schools/Departments and provides input on the student experience/feedback to department chairs as they consider curricular changes and create semester course schedules. Collaborate Across and Beyond Campus Work collaboratively with campus offices including Deans/Chairs of respective programs, Academic Resource Center, Disability Services, Office of the Registrar, and Office of Student Engagement, to develop adequate student support, strategic programming, and ongoing success and retention of traditional undergraduate students. Facilitate communication with and advocate for assigned students with Financial Aid, the Office of the Registrar and Accounting Operations to ensure timely progress to degree. Collaborate with Career Services on placement of students in research and internship programs, providing introductory career advisement based on academic major/minor. Liaises with the Office of the Registrar for any questions regarding substitutions, waivers, transfer unit equivalencies, or degree audits.

SKILLS & QUALIFICATIONS

Required Bachelor's degree required from an accredited institution. Strong interpersonal, written, and verbal communication skills with the ability to build supportive relationships and effectively communicate with students, faculty, staff, and families. Ability to maintain confidential student records and exercise discretion in accordance with FERPA and University policies. Alignment with and enthusiastic embrace of the mission, principles, and philosophies of Vanguard University and a lifestyle in consonance with its values. Ability to sign and align with the statement of faith of Vanguard University. Exceptional organizational skills and ability to manage tasks with a high level of accuracy. Experience working with databases, student information systems, or other technology platforms used to maintain accurate records and monitor student progress. Strong customer service orientation with the ability to build collaborative relationships with students, faculty, staff, and campus partners while working effectively both independently and as part of a team. Preferred One or more years of experience in academic advising, student services, higher education administration, counseling, admissions, or a related student-facing role. Working knowledge of student development, community engagement principles, and internships and career development. Vibrant belief in Jesus Christ with ample evidence of personal discipleship. Coursework in student success/higher education. Experience with Ellucian programs such as Colleague and Degree Tracker. Regular participation in worship and service within a local church community. SALARY This is a non-exempt, full-time, benefit-eligible position.

Expected Pay Range:

$24.00 - $25.00 per hour. Placement within the salary range is commensurate upon education and experience. Posted salary range reflects anticipated hiring scale for the position. Vanguard University also offers a very competitive and generous benefits package. EOE Statement Vanguard University is committed to ensure that all candidates have an equitable opportunity to apply for and participate in the selection process. As a university, we hold firm to the application of the reasonable accommodation process in accordance with the Americans with Disabilities Act of 1990. If you require an accommodation because of a disability in order to participate in any phase of the application process, or if you would like to request this information in an alternative format, please call Ken Bott, Sr. Director of Human Resources, at 714-662-5287. Vanguard University is an equal opportunity employer and prohibits discrimination or harassment of any kind against individuals of race, color, national origin, disability, pregnancy or any other characteristic outlined by federal, state, and local laws. Where permitted by law and in relation to the school's heritage and mission, Vanguard does exercise religious preference throughout the University and therefore employs individuals who are compatible with the institution, mission and statement of faith. This applies to all employment practices within the university. Vanguard is committed to a hiring process that is based on candidate's qualifications, merit, and operational needs of the university. Category Academic Advising / Counseling Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt This position is currently not accepting applications. To search for an open position, please go to http://VANGUARDUNIVERSITYOFSOCAL.appone.com