Director of Financial Aid Position Title Director of Financial Aid Non-DiscriminationStatement The University is committed to providing an educational, residential, and working environment that is free fromharassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have theright to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and relatedconditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, familyresponsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicablelaw. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendmentsof 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in thecontext of employment. The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy)  or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy) . Anyone who has questions about the above referenced policies, or wishesto report a possible violation of one of the policies should contact: Elizabeth M. Garcia Title IX Coordinator Officeof Institutional Compliance & Title IX Institute of Molecular Biology & Medicine, Suite 315 elizabeth.garcia2@scranton.edu (570) 941-6645 https://www.scranton.edu/compliance-titleix/ The University of Scranton is an Equal Opportunity Employer/Educator. UniversityMission The University of Scranton is a Catholic and Jesuit university animated by the spiritual vision of Saint Ignatius Loyola,a tradition of excellence, and a commitment to the common good. The University is a community dedicated to the formation of students, and tothe freedom of inquiry and personal development fundamental to the growth in wisdom and integrity of all who share itslife. Department Financial Aid Job Purpose Reporting to the Associate Vice President for FinancialAid & Enrollment, the Director manages financial aid processes, systems, and staff. The Director oversees the administration of federal,state, and institutional financial aid programs, ensuring regulatory compliance, operational efficiency, and high-quality service delivery,while collaborating with campus partners to support enrollment goals and student success. Essential Duties Inpartnership with the Associate Vice President for Financial Aid & Enrollment, oversee the design, implementation, and ongoing review offinancial aid administrative processes, with attention to efficiency, appropriate use of technology, and compliance with all federal, state,institutional, and private loan requirements Provide day-to-day leadership of Financial Aid Office operations, ensuring servicesfor students and parents are delivered efficiently, scale appropriately with enrollment, meet compliance standards, and incorporatepaperless processes when feasible Ensure the consistent application of best practices in financial aid administration, with afocus on accuracy, timeliness, regulatory adherence, and alignment with university, state, and federal policies and procedures Support institutional recruitment and retention goals by collaborating with the Associate Vice President to plan and execute clear, timely,and effective financial aid communications for prospective students, enrolled students, and their families Advance a culture ofcontinuous improvement through staff development, performance management, regular review of operational workflows, and the use of data toguide decision-making Work collaboratively with Admissions, Student Accounts, Enrollment Management, Information Technology, andother campus offices to promote coordinated services and a cohesive student experience Monitor and assess the effectiveness offinancial aid operations and communications through the preparation and analysis of compliance, quality control, and productivity reports;provide data and reporting as requested Deliver advanced financial aid counseling and resolve complex cases involving FAFSAÂprocessing, verification, conflicting information, and eligibility determinations, ensuring compliance with applicable regulations andinstitutional policy Supervise assigned exempt and non-exempt staff, including Assistant Directors and professional personnel;provide training, conduct performance evaluations, manage workloads, and ensure consistent policy interpretation and high levels of customerservice Additional Skills Required Strong analytical, written, and verbal communication skills Familiarity with best practices of using technology in financial aid Familiarity with relational databases including Banner andother recruitment systems Ability to learn quickly, to multi-task and to also work independently The ability to upholdhuman dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, andempathy Must be able to respect, support and contribute to the University's Catholic and Jesuit mission MinimumEducation Requirements Bachelor's Degree required Preferred Education Master's degree ispreferred Minimum Job Experience Requirements Minimum of five (5) years of progressively responsible experience infinancial aid administration, higher education, financial services, compliance, or a related field, including demonstrated supervisory andleadership experience Preferred Qualifications Direct experience administering federal student aid programs andworking within a higher education environment preferred Years of Experience 5 UniversityClassification Professional FLSA Classification Exempt Schedule/Work Hours Mondaythrough Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time AnnualSchedule 12 Posting Details Special Instructions to Applicants PostingNumber S1049P Open Date 07/21/2026 Close Date 08/04/2026 Open UntilFilled No To apply, visit https://universityofscrantonjobs.com/postings/8917 je-993018859b4846b284bd36fb0fd1cb30