Discovery Museum 177 Main Street Acton, MA 01720

Date Posted:

July 29, 2026

Region:

Eastern Massachusetts Category:

Other Type:

Full-Time

Director of Visitor Services Description:

Join a fabulous team and help provide an exceptional visitor experience to all guests of Discovery Museum, an award-winning, science-focused children's museum in Acton, MA. The Director of Visitor Services is dedicated to enhancing the visitor experience at Discovery Museum through exceptional customer service and frontline staff engagement. A collaborative member of the Museum Experience team, this Director is responsible for training and managing approximately 30 customer service staff, reporting on visitation, and helping to drive revenue efforts by supporting membership sales and the execution of rentals and events. The Director of Visitor Services ensures that every guest and team member feels weed, supported, and informed while learning through play throughout the Museum campus, both indoors and out. The full job description, salary, work schedule, and benefits are available : discoveryacton/director-visitor-services-0

Qualifications:

Minimum of five years progressive management experience in visitor experience, hospitality or cultural institutions, or similar guest-centric environments, is required. Should possess excellent interpersonalmunication skills and a considerable degree of initiative. Experience with conflict resolution and making decisions with the support of a collaborative team of peers. Should be detail-orientated, able to work independently, and efficiently perform multiple tasks without close supervision. Must be able to work a Sunday-Thursday schedule, some holidays, school vacation days, and occasional evenings. Must be able to move safely throughout the Museum's campus and lift 20 pounds. Familiarity with diversity, equity, accessibility, and inclusion workplace best practices is desired. Comfort with Blackbaud's Altru or other customer relationship management software is desired. Non-English language skill is a bonus.