A Teacher Assistant assists classroom teachers by providing extra individual attention and instruction to students. Helps teachers with recordkeeping, preparation for lessons and activities and supervising students. May work with special education students, or work in a school library or computer lab; may be called teacher aide or paraprofessional.
The Homeowner Program Assistant is a position responsible for supporting clients to access NeighborWorks Northeastern Pennsylvania (NWNEPA) services by determining their needs, processing intakes and personal documentation to connect them with HUD Certified Housing Counselors for effective service delivery. The Assistant will act as a first point of contact for clients who are homeowners facing foreclosure or other housing instability concerns. The Assistant will provide administrative support to program staff and clients. Strong candidates will have excellent communication skills, able to work with those faced with difficult circumstances, and will possess the qualities needed to create a positive first impression of our organization and our mission.
PRIMARY RESPONSIBILITIES
Client Intake:
Ability to listen, hear, and respond to clients' concerns while offering reassurance and guide clients through the intake process. Triage new client inquiries from incoming calls, emails, and walk-ins to assess eligibility for services. Schedule and meet one on one with new clients by interviewing them courteously and professionally and asking them to complete necessary forms. Obtain pertinent information from new clients, set tone for services, and assess clients needs. Send, monitor, receive, and review intake forms for clients to receive services Work with eligible clients to gather necessary forms and documentation from them for services Review client financial documents to create monthly income/expense budgets Complete and submit applications with clients to connect with community resources. Assign and schedule new clients to Counselor(s) for services Enter documentation and client data into electronic Client Management System (CMS) Refer callers, when necessary, to other organizations/agencies for additional services Respect client's dignity and confidentiality at all times
Administrative Support:
Enroll clients into court programs, communicate with local county courts and attorneys. Assist Housing Counselor(s) with gathering necessary documents from clients, compiling, sending and tracking communications with an adherence to strict due dates Track and document communications, including sending items with tracking and verifying receipt to third parties Work in a positive, fast-paced team environment with NWNEPA program and staff Assist ongoing with client scheduling and follow up documentation Maintain and update files Assist with quality control and reporting through retrieving and tracking pertinent information Implement and maintain computer-based data management systems including electronic filing, forms, scheduling, and client management system. Participate in staff meetings, trainings and other key meetings as assigned
EDUCATION & EXPERIENCE
High School Diploma required Must have demonstrated customer service experience Must have at least 6 months experience working in an office environment Knowledge of mortgage lending or legal services such as loan origination preferred Notary or ability to become a notary preferred Bilingual in Spanish (must have)
JOB REQUIREMENTS / SKILLS
Strong candidates will possess positivity, energy, curiosity, and a desire to serve the public Excellent communication and customer service skills, bi-lingual preferred but not required Ability to maintain professional relationships with partners High level of diplomacy, unquestionable integrity, Demonstrated ability to handle confidential information, with sensitive situations and information Ability to perform duties with a high degree of efficiency and adherence to strict due dates Proficiency in data entry and experience with Client Management Systems Strong organizational skills with the ability to multi-task Excellent time management skills with a focus on deadlines and prioritization of work duties Ability to adapt services and engagements based on clients individual needs Willingness to change as services, client needs, and technology evolve Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) and internet navigation. Must be able to work Monday - Friday, occasional evenings Embrace NWNEPA's mission, core values, and culture of service. IND1
