Engineering Technician

Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Location The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally. Overview Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations The Engineering Technician is responsible for maintaining the resort, guestrooms, public areas, back-of-house spaces, and operational equipment in the best possible condition while minimizing disruption to guests and team members. This role supports the overall operation of the Engineering department through preventive maintenance, troubleshooting, repairs, and facility upkeep while ensuring all work is completed safely, efficiently, and in accordance with Viceroy standards. Responsibilities Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Perform preventive maintenance and repairs on HVAC, plumbing, electrical, mechanical, kitchen, pool, spa, and other hotel systems and equipment. Troubleshoot and repair guestroom, public area, and back-of-house maintenance issues in a timely and professional manner. Maintain and repair heating, ventilation, air conditioning, boilers, chillers, pumps, motors, and related systems. Replace filters, light bulbs, fixtures, switches, receptacles, and other operational components as necessary. Perform plumbing repairs including clogged drains, pipe repairs, fixture replacements, fittings, and related maintenance tasks. Troubleshoot and repair kitchen and food & beverage equipment as needed. Repair and maintain furniture, walls, ceilings, sheetrock, paint, wall coverings, doors, locks, and finish work throughout the property. Maintain, repair, and program guestroom electronic lock systems and in-room technology as assigned. Test, clean, maintain, and repair pools, spas, cooling towers, and related systems in accordance with safety and operational standards. Read and interpret blueprints, wiring diagrams, manuals, and technical specifications. Maintain repair logs, preventive maintenance records, and operational documentation accurately and consistently. Ensure all work is performed in compliance with local, state, and federal codes, safety regulations, and operational standards. Respond promptly to guest maintenance requests and operational emergencies. Maintain cleanliness, organization, and safety standards throughout Engineering work areas, shops, and storage spaces. Utilize proper radio and communication etiquette when communicating with team members and departments. Support additional operational, maintenance, and project-related responsibilities as business needs require. Attend required meetings, trainings, and departmental lineups. Maintain regular attendance, punctuality, professional appearance, and grooming standards. Ensure overall guest satisfaction through professionalism, responsiveness, and attention to detail. Perform other duties as assigned by management. Qualifications High School diploma or equivalent and/or experience in a hotel or a related field required. At least one year of progressive experience in a hotel or related field preferred. Trade school and/or College course work in related field helpful. Flexible and long hours sometimes required. Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly courteouse and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.