Family Support Specialist

Family Support Specialist Open Arms Adoptions - 5.0 Kent, OH Job Details Full-time From $18 an hour 1 day ago Benefits 401(k) Flexible spending account Paid time off Parental leave Qualifications Teamwork Databases Administrative experience Attention to detail Organizational skills Clerical experience Full Job Description Family Support Specialist Open Arms Adoptions is seeking a compassionate, organized, and mission-driven Family Support Specialist to guide families through the adoption process from beginning to end. This full-time role plays an essential part in supporting adoptive families through every stage of paperwork, documentation, communication, and education throughout their journey. The ideal candidate is emotionally intelligent, detail-oriented, calm under pressure, and able to build strong relationships while managing multiple deadlines and responsibilities. This position requires exceptional verbal and written communication skills, strong organizational abilities, and a heart for serving families during one of the most meaningful times in their lives. Key Responsibilities Guide families through adoption applications, documentation, and required paperwork Educate families on adoption requirements, timelines, and next steps throughout the process Track deadlines and ensure timely completion of required documents Coordinate and organize client files and documentation with accuracy and confidentiality Maintain and update databases and internal records Communicate professionally and compassionately with families, staff, attorneys, and partner agencies Provide ongoing support and responsive communication to families throughout their adoption journey Collaborate closely with team members to ensure a positive and supportive client experience Assist with administrative and organizational tasks as needed Qualifications Associate's or Bachelor's degree preferred Minimum 2 years experience with office work Strong organizational skills and attention to detail Excellent written and verbal communication skills Ability to manage multiple priorities and deadlines independently Emotionally intelligent with a compassionate and professional demeanor Team-focused with the ability to think independently and problem solve effectively Proficiency in Microsoft Office and Adobe platforms Preferred Experience Experience in adoption, nonprofit organizations, social services, or customer service is preferred, but not required. Why Join Open Arms Adoptions? At Open Arms Adoptions, we are passionate about supporting families through every step of the adoption journey. Our team is committed to providing compassionate care, excellent communication, and meaningful support to those we serve. We are looking for someone who shares our heart for helping families grow and who values teamwork, empathy, and professionalism.

Pay:

From $18.00 per hour

Benefits:

401(k) Flexible spending account Paid time off Parental leave

Work Location:

In person