F&B Service Manager

F&B Service Manager American Golf Corporation - 3.4 Fullerton, CA Job Details $20 - $25 an hour 10 hours ago Qualifications Customer service Full Job Description

ABOUT AMERICAN GOLF

American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member. Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it's a place where relationships grow, traditions thrive, and everyone is part of the community. Job Purpose The Food & Beverage Service Manager is responsible for overseeing daily dining and event service operations, ensuring seamless execution, elevated guest experiences, and adherence to service, safety, and financial standards. This role leads front-of-house service teams, supports event execution, and partners with culinary and leadership teams to drive operational excellence and revenue performance. Responsibilities Oversee dining room and event service operations, ensuring proper setup, presentation, and service execution (tables, linens, glassware, and service standards) Lead and direct service staff, ensuring proper uniform standards, readiness, and adherence to service expectations Create and manage shift sheets, staffing plans, and floor coverage based on business demands Conduct pre-shift and pre-event meetings to communicate service expectations, reservations, and event details Partner with culinary teams to coordinate service flow, timing, and special event execution Manage bar operations and event beverage consumption, including maintaining accurate Banquet Bar Control records Support hiring, onboarding, training, scheduling, and performance management of service staff in partnership with F&B leadership Monitor and control food and beverage costs while identifying opportunities to improve efficiency and profitability Maintain accurate labor and payroll reporting, including daily and weekly punch audits Drive revenue growth by identifying upselling opportunities, enhancing guest experience, and supporting sales initiatives Ensure compliance with all alcohol service laws, including age verification and responsible service standards Support and execute company initiatives, programs, and operational directives Assist with service execution during peak periods as needed (e.g., server, bartender, host support) Perform additional duties as assigned by management Qualifications Must meet legal requirements to serve alcohol; applicable state certifications required Minimum 5 years of hospitality or food & beverage service experience Minimum 2 years of leadership or management experience in hospitality, golf, or service environment Proven ability to resolve guest concerns and deliver high-level customer service Strong organizational, time management, and prioritization skills Ability to lead teams effectively in a fast-paced, high-volume environment Working Conditions Schedule varies based on business needs and may include evenings, weekends, and holidays. Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations. Extended periods of standing and walking are common during shifts. Duties may include reaching, bending, lifting, or carrying items up to 30-50 pounds (such as trays, racks, boxes, or bar supplies). May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service. Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus. Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions. American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.