Construction & Sales Savvy CSR

ALLFix, LLC is hiring a Customer Service Representative with sales experience AND construction knowledge . This is one of the most critical roles in the company.

You are the first technical and sales filter for incoming projects. You will be responsible for understanding customer needs, interpreting construction scope over the phone, and helping determine next steps

• sometimes even producing accurate estimates without a site visit.

If you do not understand how construction projects come together, this role is not for you.

What you will do:

• Handle inbound leads and customer calls
• Ask structured, detailed questions to understand project scope
• Interpret residential and commercial construction work (remodeling, electrical, handyman, etc.)
• Determine whether a job requires an on-site estimate or can be priced remotely
• Create clear, structured job notes for estimating and production
• In some cases, develop estimates directly from call intake
• Ensure accurate information is passed from customer → office → field

Requirements:

• Professional sales experience (required)
• Construction industry experience or strong construction process knowledge (required)
• Ability to understand project flow, sequencing, materials, and scope complexity
• Strong communication and note-taking skills
• Ability to recognize when a project requires an on-site visit
• High attention to detail and accountability
• Ability to follow standard processes while adapting to changing priorities and immediate needs This is NOT for:
• Call center or generic CSR backgrounds without construction exposure
• Entry-level applicants
• Candidates who do not understand construction workflows What we offer:
• Established company with 130+ 5-star reviews
• Consistent inbound lead flow
• High-responsibility role with direct impact on estimating and operations
• Real growth opportunity within the company If you understand both sales and construction processes and can think like an estimator during customer conversations, apply now!

Pay:

$18.00

• $22.

00 per hour

Benefits:

Work from home

Work Location:

In person