Assistant Branch Manager

Assistant Branch Manager South Bend, IN Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Cost management Microsoft Excel Sales reporting Microsoft Outlook Customer retention Operations management Marketing Inventory management Mid-level Cost control Marketing management Marketing strategy development Compliance management implementation High school diploma or GED Team development Hiring Supervising experience Employee relations management Revenue target achievement Recruiting Training Cross-functional collaboration Business Team motivation (leadership skill) Staffing management Customer complaint resolution Staff development Performance evaluation Full Job Description Assistant Branch Manager We are seeking a motivated and experienced Assistant Branch Manager to support daily branch operations and ensure exceptional service, efficient workflow, and strong team performance. This role partners closely with the Branch Manager to lead staff, oversee operational processes, and help drive branch growth and customer satisfaction.

WHY WORK FOR US

Medical, Dental, and Vision insurance after 30 days 401K match after one year of service Paid time off Career growth Paid Holidays Company paid life policy All full-time employees receive an employee discount at just 5% over Eckart's cost. Good group of people, low stress environment, family-oriented philosophy.

OUR MISSION

"Stock It, Know It, and Stand By It,"

OUR VISION

Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.

DUTIES AND RESPONSIBILITIES

This position may be required to perform additional tasks, responsibilities, or duties as assigned: Support the Branch Manager in overseeing daily branch operations and ensuring compliance with company policies Assist in supervising, coaching, and developing branch staff to meet performance and service standards Plan, direct and evaluate the operations of the branch team Develop, implement and monitor detailed operations strategies and objectives Monitor and manage inventory control Ensure the provision of excellent customer service Maintain high levels of customer satisfaction and client retention levels Implement and execute the Company's marketing strategy as supported through head office marketing department Build and retain an effective team Lead, coach and motivate the team to achieve goals Model and champion Eckart LLC values and mission Attain budgeted revenue expectations Set expectations for each of Eckart LLC staff including customer expectations and quota achievement Measure the activities of staff Resolve customer concerns and complaints in a courteous, professional manner. Determine staffing requirements and oversee the hiring of staff with support of the HR department Maintain current general knowledge of Employee Benefits Create a safe environment for the discussion and resolution of issues and concerns Work in concert with other branches to assure congruence with Company operations. Complete various sales and operations reports Conduct regular branch team performance evaluations Ensure that all personnel comply with Company policies, procedures and ethical standards Ensure compliance with Eckart LLC standards for cost control, waste reduction, quality, safety, and on-time delivery Provide leadership for employee relations through effective communications, coaching, training, and development

EXPERIENCE AND EDUCATION

Minimum a high school diploma or equivalent Post Secondary education in Business, Marketing, or related field Demonstrated ability to provide superior customer service Ability to lead and effectively supervise professional and non-professional staff Proficient with Microsoft Office (Outlook, Word, Excel) Ability to effectively communicate, both verbally and written Industry experience will be considered an asset Final candidates will be required to undergo and pass a pre-employment drug screen.