JFK Branch Manager

Candidates must be in the NY area with a commutable distance to our JFK office. This role is eligible for hybrid work but candidates must also be able to travel to our HQ in Glen Burnie, MD, as needed for meetings and training. Get to Know Us Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence. Our Culture People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee's role in our success. Our focus on customer satisfaction and innovation ensures that every team member's contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow. Position Summary The Branch Manager is responsible for the overall leadership, performance, and compliance of the JFK branch, overseeing all operations, financial management, employee development, and customer relationships. This role drives profitability, ensures adherence to all regulatory requirements, and partners with internal teams to support strategic growth while maintaining high service standards. Key Responsibilities Lead and manage all branch operations, including import and freight forwarding activities, ensuring efficiency, accuracy, and compliance Ensure full compliance with U.S. Customs and international trade regulations (HTSUS, EAR, ITAR, ISF, AD/CVD, Section 232/301, etc.) Develop, implement, and maintain Branch SOPs and a CHB audit program to support regulatory compliance Oversee financial performance of the branch, including budgeting, P&L management, revenue growth, and cost control Review WIP and uninvoiced reports regularly to ensure timely billing and strong accounts receivable performance Negotiate with carriers, truckers, and vendors to optimize pricing and increase profitability Partner with Sales to support business development, strengthen customer relationships, and participate in client visits Serve as a senior point of contact for customers regarding complex import, classification, and compliance matters Lead, coach, and develop staff through performance management, training, and cross-functional development initiatives Conduct performance appraisals, manage employee relations, and oversee hiring, disciplinary actions, and terminations in coordination with HR Build succession plans and develop future leaders within the branch Monitor and improve operational processes through technology and best practices Participate in industry associations and stay current on regulatory and market changes Education Bachelor's degree in Supply Chain, Logistics, Transportation, or related field required Experience 5-7 years of experience in import compliance (mainly air, some ocean and domestic) and logistics operations Brokers license or CCS required (licensed brokers preferred) Minimum 3+ years of leadership or management experience Skills and Abilities Strong knowledge of customs compliance, import regulations, and documentation Experience in freight forwarding, routing of freight, rate negotiation Working knowledge of both air and ocean operations Proven leadership and team development capabilities Solid financial acumen, including budgeting and P&L management Strong negotiation, problem-solving, and decision-making skills Excellent communication and client relationship management skills Proficiency in logistics and customs software (CargoWise preferred) Why Join Us? We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations. As a team member, you have access to the following benefits and compensation packages:

Salary Range:

$80,000 to $130,000 (on skills and experience) Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.) Comprehensive medical, dental, and vision coverage HSA, FSA, and HRA options Company-paid life and disability insurance Voluntary insurance offerings for employee and dependents 401(k) with employer matching Paid Vacation, Paid Time Off (PTO), and Holidays Educational Assistance Programs Recognition and reward programs Commitment to a supportive and inclusive work environment We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable. If you require reasonable accommodations during the application or interview process, please contact us to request assistance.