The Branch Manager is responsible for the overall leadership, management, and performance of the Cheyenne Downtown Branch. This position leads daily branch operations, develops and supports branch employees, delivers exceptional customer service, builds strong client and community relationships, supports business development and product growth, and participates in consumer lending activities. The Branch Manager also provides staff coverage and operational support as needed to ensure effective branch operations.
Primary Duties/Responsibilities:
Lead and manage the daily operations of the branch. Recruit, train, schedule, coach, mentor, and evaluate branch employees while fostering employee development and maintaining high standards of customer service. Interview applicants for branch staff positions and provide recommendations regarding candidate selection. Provide operational and customer service coverage for branch staff as needed to ensure effective daily operations. Develop and strengthen client and community relationships through exceptional service, networking, community involvement, business development, and relationship-building activities. Identify client needs and recommend appropriate Bank products and services, including loans, online and mobile banking, trust, payroll and benefit services, and other Bank offerings. Ensure branch activities comply with applicable laws, regulations, Bank policies, and internal controls while identifying and mitigating operational, lending, and compliance risks. Originate, develop, and manage consumer lending relationships by identifying client needs, recommending appropriate loan products, and participating in underwriting, approval, documentation, and portfolio management in accordance with Bank policies and procedures. Perform other duties as assigned.
Qualifications:
Minimum four years of related banking, financial services, supervisory, or management experience and training. Previous supervisory or management experience in a banking or financial services environment preferred. Consumer lending experience and demonstrated lending skills preferred. Demonstrated ability to develop client relationships, identify client needs, provide exceptional customer service, and achieve business development and performance goals. Strong leadership, coaching, communication, decision-making, problem-solving, organizational, and time-management skills. Ability to work effectively in a fast-paced environment, manage multiple priorities, maintain confidentiality, and exercise sound judgment when handling sensitive client and Bank information. Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Experience using Fiserv software is a plus. This is a Full-Time Position Hilltop Bank is an EEO Employer No established salary range
