Order Processing & Documentation:

working in conjunction with outside sale representative for complete and accurate account set- up, including working knowledge of Safe Harbor regulations and Anti-Kickback statutes and compliance

Acceptance Certificates & Lease Schedules:

Send Acceptance Certificates and Lease Schedules for distributor orders, ensuring that signatures are obtained prior to device activation.

New Clinic Setup:

Create and manage clinic records across various platforms to ensure smooth integration and consistent data tracking.

Licensing Portal Management:

Oversee the creation of Distributor accounts and manage access requests within the licensing portal.

Collaboration & Communication:

Work closely with internal teams, including sales, customer service, and operations, to resolve order-related issues and ensure smooth order processing. Billing of Customers - Comprehension of multiple, layered, and complex billing cycles (subscription services, accessories, lost devices and fee for service)

Credit Processing:

Manage the issuance of credits for returned devices that were previously billed, ensuring timely updates and accurate reconciliation of customer accounts. Managing service initiation dates with field team - updating in Sales App and CRM Identifying and correcting errors in subscription device counts: using

OP, Sales App, Clarity Soft, Zendesk, Sales Order Log and RMA Log System Updates & Recordkeeping:

Regularly update and maintain accurate records in the CRM, Sales App, and other internal platforms to ensure data integrity and compliance with company processes.

Reporting Support:

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