RCM AR Specialist Arizona Advanced Surgery LLC

• 1.0 Mesa, AZ Job Details Full-time $22
• $28 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Teamwork Phone communication HIPAA Clinical information systems Problem-solving Medical debt collection accounts Collections account management Office phone management Patient collections management Full Job Description Patient Accounts Receivable (AR) Specialist Remote/Hybrid•Mesa, AZ Join One of Arizona's Premier Surgical Groups•Help Improve Patient Access and Revenue Outcomes Arizona Advanced Surgery, a leading multi-specialty surgical practice, is seeking a Patient Accounts Receivable (AR) Specialist to join our Central Business Office (CBO) team.

This role is ideal for an experienced, patient-focused AR professional who excels at resolving patient balances, managing collections, and delivering exceptional service. This position plays a critical role in reducing patient complaints, improving call access, and accelerating cash collections in a growing surgical organization. Summary The Patient Accounts Receivable (AR) Specialist is responsible for the resolution and collection of patient balances across all lines of business. This role serves as a primary escalation contact for patients with billing questions, payment arrangements, and balance resolution while ensuring accurate account handling, compliance with billing policies, and a positive patient experience. Key Responsibilities Patient Balance Resolution & Collections Review and resolve patient balance discrepancies, including statement and payment errors Manage patient and insurance credit balances related to patient responsibility Process self-pay claim adjustments in accordance with billing policies Review no-show and cancellation fees and take appropriate billing action Manage patient collections activity, including payment plans and follow-up Identify accounts appropriate for bad debt or collection placement per policy Patient Communication & Access Serve as a primary escalation contact for patient billing inquiries via phone, voicemail, and written correspondence Return patient calls within established service level agreements (SLAs) Educate patients on statements, insurance processing, and payment options De-escalate patient concerns and resolve billing-related complaints Account Documentation & Compliance Maintain accurate and timely documentation in eCW and billing systems Ensure all patient interactions and account actions are clearly recorded Follow HIPAA and organizational privacy standards at all times Collaboration & Escalation Partner with Insurance AR, Payment Posting, Eligibility, and CBO Admin teams to resolve account issues Escalate complex or high-risk accounts to AR leadership as appropriate Participate in workflow improvement and training initiatives

What We're Looking For Required:

3+ years of patient AR, medical billing, or healthcare revenue cycle experience Strong knowledge of patient responsibility, statements, and collections Excellent customer service and communication skills Ability to handle high-volume calls with professionalism and empathy Proficiency with e

CW EMR Preferred:

Experience in a multi-specialty or surgical practice Knowledge of self-pay and uninsured billing workflows Familiarity with collection policies and compliance requirements Work Environment & Physical Demands Primarily Remote / occasional in office (Mesa) for training/special projects Standard office environment with extended periods of sitting and typing Occasional bending or lifting (under 10 lbs) Compliance & Integrity As part of our commitment to compliance and ethical operations, all employees are expected to: Comply with applicable laws, regulations, and internal policies Identify and report potential compliance concerns Support the organization's Compliance Program Why Arizona Advanced Surgery? Be part of a trusted, growing multi-specialty surgical organization Work with a collaborative, high-performing Central Business Office team Make a meaningful impact on patient experience and revenue outcomes Opportunity to grow within a dynamic Revenue Cycle department

Job Type:

Full-time Work Location:

Remote, training/occasional in office requirements in Mesa, AZ 85202

Job Type:

Full-time Pay:

$22.00

• $28.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Mesa, AZ 85202