AR & Collection Specialist T Technology Garland, TX Job Details Full-time $50,000•$60,000 a year 6 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Interpersonal skills English High school diploma or GED Zendesk Relationship management Ad-hoc reporting Time management Full Job Description [Position Overview] We are seeking an Accounts Receivable (AR) & Collections Specialist to manage past-due water purifier rental accounts through proactive outbound customer contact, accurate follow-up, and timely escalation. This role will contact customers by phone, email, or text; explain past-due balances and approved payment options; document each outcome; and help reduce the delinquency rate. When a billing dispute, payment issue, service concern, financial hardship, or other exception arises, the Specialist will report the matter to the appropriate internal manager and complete the approved follow-up actions. The role will also prepare eligible accounts for referral to an authorized third-party collection agency. This is an outbound-focused AR role. General inbound customer service calls are not part of this position. [Key Responsibilities] Outbound Customer Contact & Account Resolution Review assigned past-due rental accounts and prioritize contact based on account age, balance, risk, and company guidelines. Place outbound calls and send approved email or text reminders according to the established contact schedule. Clearly explain account status, past-due amounts, due dates, payment methods, and approved payment options. Assist customers with completing payments through approved channels and accurately document payment commitments. Follow up on promised payments, missed commitments, and unresolved balances until the account is cured, escalated, or referred. Handle difficult collection conversations calmly, respectfully, and professionally while protecting the customer relationship. Delinquency Monitoring & Performance Management Monitor AR aging, assigned account queues, delinquency status, and collection progress on a daily basis. Work toward established KPIs, including contact rate, promise-to-pay kept rate, cure rate, collected amount, and delinquency rate. Identify recurring reasons for delinquency and share trends, risks, and process improvement opportunities with management. Prepare accurate daily, weekly, and monthly reports or case summaries as requested. Issue Escalation & Internal Coordination Identify billing disputes, payment processing errors, service complaints, cancellation requests, hardship requests, suspected fraud, and other exceptions requiring internal review. Report issues promptly to the appropriate internal manager with a clear account history, customer concern, supporting details, and recommended next step when appropriate. Coordinate with Accounting, Customer Service, Operations, and other internal teams to obtain information and resolve approved cases. Complete follow-up actions directed or approved by management and communicate the outcome to the customer when required. Do not independently approve settlements, fee waivers, refunds, contract changes, or non-standard payment arrangements unless specifically authorized. Documentation, Compliance & Collection Referral Record every contact attempt, conversation outcome, payment commitment, escalation, and next action in Zendesk and/or the designated AR system. Maintain complete, accurate, and audit-ready account records and protect confidential customer and payment information. Identify accounts that meet approved referral criteria, compile required documentation, and obtain internal approval before transfer. Coordinate approved referrals with authorized third-party collection agencies and track status, recoveries, and final outcomes. Follow applicable laws, regulations, and company policies governing customer communications, privacy, and collection activities, including approved contact methods and times.

Working Schedule Shift:

9:00 AM•6:00 PM (8 working hours + 1-hour unpaid lunch break)

Lunch Break:

One hour, scheduled between 12:00 PM•2:00 PM based on coverage needs

Rotating Schedule:

Rotation 1: Monday•

Friday Off:

Saturday, Sunday Rotation 2: Tuesday•

Saturday Off:

Sunday, Monday Overtime, if required, will be paid in accordance with applicable federal, state, and local laws. [Qualifications] Minimum 3 years of experience in accounts receivable, collections, outbound call center work, billing, or customer account management Experience handling past-due customer accounts and collection-related conversations preferred Strong verbal and written communication skills in English Ability to remain calm, professional, persistent, and respectful during difficult customer conversations Basic understanding of AR aging, payment workflows, delinquency management, and collection processes Strong follow-up, documentation, organizational, and time-management skills High level of accuracy and sound judgment when handling customer account information Comfortable using Microsoft Excel and CRM, ticketing, or AR systems; Zendesk or similar platform experience preferred Ability to work independently, manage a high-volume account queue, and meet established KPIs Experience with rental, subscription, or recurring-payment accounts preferred

Location :

Plano, TX(75 & George Bush)

Benefit :

Health Insurance(Medical, Dental, Vision), PTO, paid holiday

Job Type:

Full-time Pay:

$50,000.00•$60,000.00 per year People with a criminal record are encouraged to apply

Experience:

Zendesk:

1 year (Required)

Collection:

3 years (Required) Ability to

Commute:

Garland, TX 75044 (Required)

Work Location:

In person