Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
AM
A.D. Makepeace Company
Insurance Administrator
Career Insights for Claims Adjuster / Specialist (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Massachusetts data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Claims Adjuster or Specialist investigates and evaluates insurance claims. Specializes in a particular type of insurance. Inspects property damage, including damage to homes, buildings and cars; reviews claims after they are submitted; may authorize or deny payment for claims. May work directly for insurers or on behalf of claimants.
$79,712 / year median in Massachusetts
+15% projected growth
Job Description
The Insurance Administrator is responsible for the day-to-day administration of the Company's commercial insurance programs. This position coordinates claims, maintains accurate records, and works closely with insurance brokers, carriers, third-party administrators, and internal departments to ensure timely claims resolution and appropriate insurance coverage.
- Administer the Company's commercial insurance portfolio, including property, general liability, automobile, umbrella, drone, cyber liability, officers' liability, employment practices liability, and other insurance policies.
- Maintain organized electronic and paper insurance files, including policies, endorsements, renewals, Certificates of Insurance (COIs), and related documentation.
- Coordinate annual insurance renewals by gathering underwriting information, loss history, property values, vehicle schedules, and other required information.
- Review and maintain insurance schedules for vehicles, equipment, buildings, and other insured assets.
- Coordinate the issuance and work with Trust Layer on receipt and tracking of Certificates of Insurance (COIs).
- Ensure compliance with insurance requirements contained in contracts, leases, and other agreements.
- Serve as the Company's primary point of contact for insurance claims including all reporting of new claims.
- Communicate with insurance adjusters, attorneys, brokers, and third-party administrators throughout the claims process.
- Monitor open claims, maintain accurate claim files, track claim status, reserves, settlements, and supporting documentation to ensure timely resolution, updating CFO on a weekly basis
- Assist management by gathering documentation, witness statements, photographs, invoices, and other evidence to support insurance claims.
- Respond to insurance-related inquiries from employees, vendors, customers, and management.
- Perform other related duties as assigned. Qualifications
- Minimum of five years of commercial insurance and/or claims administration experience.
- Experience handling commercial property, liability, and automobile claims.
- Working knowledge of commercial insurance policies and coverage.
- Ability to interpret insurance policies and related documentation.
- Strong organizational skills with exceptional attention to detail.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities, organize work effectively, and meet deadlines.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Experience working with insurance brokers, carriers, and third-party administrators.
- Ability to maintain confidential information with professionalism and discretion.