Job Summary We are seeking a detail-oriented Loan Officer / Member Service Rep to join our financial services team. In this role, you will be responsible for guiding members through the loan process, assessing their financial situations, and providing tailored lending solutions that meet both member needs and regulatory standards. Your expertise in lending, banking regulations, and member service will drive successful loan origination and foster long-term member relationships. Responsibilities Evaluate loan applications by analyzing credit reports, income statements, and financial documents to determine borrower eligibility. Guide clients through the loan origination process, explaining terms, conditions, and repayment options clearly and confidently. Maintain strong relationships with members by providing exceptional member service, timely communication, and ongoing support throughout the loan lifecycle. Provide excellent member service and account support. Other duties as assigned.

Qualifications Education:

High School diploma or equivalent

Required Knowledge:

Understanding of accounting procedures, Microsoft Office, and company products and services.

Experience Required:

Computer literacy, cash handling, data processing, customer service.

Skills/Abilities:

Ability to build and maintain strong member relationships by conveying courtesy, attentiveness, and pleasantness while maintaining a high degree of accuracy and confidentiality.

Benefits:

Life insurance Paid time off

Work Location:

In person