About Our Credit Union Good Neighbors Credit Union is a member-owned financial not-for-profit that believes connection through cooperative banking builds an intentional and resilient community. Becoming a Good Neighbor The ideal candidate is driven to strengthen individual skills to better serve others and our team. Good Neighbors understand that personal growth can be challenging, uncomfortable, and ultimately rewarding. A successful hire will come into the credit union with the skills and experience required to perform at a high level as well as openness and curiosity to learn.

Role Overview:

This role is centered on helping people achieve financial confidence through thoughtful lending, personalized guidance, and exceptional service. At Good Neighbors, lending isn't just about approving or denying loan applications. It's about understanding each member's unique circumstances, educating them on their options, and finding responsible solutions that strengthen both the member and our cooperative. This role is a strong fit for people who are excited to redefine what banking can be. If you're just looking for the next traditional lending position, we're probably not the right fit. We're looking for someone who believes that exceptional service starts with listening, leads with empathy, and leaves every member feeling informed, respected, and supported. Each day, you'll evaluate approximately 10 to 15 lending requests using sound judgment and Good Neighbors' unique lending philosophy. You'll look beyond credit scores to understand each member's full financial picture. You'll help grow our lending portfolio by identifying thoughtful, responsible lending solutions that benefit both our members and our cooperative. You'll make informed lending decisions that reflect our mission and values while maintaining delinquency levels within our established risk tolerance. Most importantly, you'll serve as a trusted financial resource for our members. Whether you're celebrating wins, helping someone navigate a financial challenge, or delivering a difficult lending decision, you'll take the time to educate, guide, and support them with patience, professionalism, and genuine care. Every interaction is an opportunity to build trust and leave someone feeling more confident than when they walked through our doors. You'll also maintain accurate department documentation, confidently navigate our lending systems and technology, and provide outstanding service over the phone and in person. Your attention to detail and commitment to personalized service will help ensure every member experiences what it means to bank with Good Neighbors.

Who You Are:

Mindset and Experience Mindset:

You are a confident decision maker who can ask difficult financial questions, make sound lending decisions, and communicate outcomes. You remain calm under pressure and approach challenges with a solution-oriented attitude. You educate rather than sell, explaining complex financial concepts in simple, approachable language that empowers members to make informed decisions. You are highly organized and able to manage multiple priorities without sacrificing attention to detail. You adapt quickly as priorities shift throughout the day. You take ownership of your work, demonstrate accountability, and continuously look for ways to improve. You approach every interaction with empathy and a genuine desire to help others achieve financial success.

Experience:

Consumer loan underwriting or loan decisioning experience preferred but not required. Commercial lending experience preferred but not required. Demonstrated ability to make sound decisions. Comfortable using multiple software systems and learning new technology. Excellent written, verbal, and interpersonal communication skills. Highly independent, disciplined, resourceful, and self-motivated. Experience identifying relationship opportunities that provide genuine value to members. Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. Experience working collaboratively in a team environment while contributing to shared goals. What the

Job Is:

Meet with members in person, by phone and process online loan requests Take in and work up 10-15 loan applications per day Make or take an average of 10-15 phone calls per day Evaluate loan applications and make lending decisions using Good Neighbors' unique lending philosophy Lead the growth of our lending portfolio by helping us achieve lending goals through thoughtful, member-centered lending decisions. Troubleshoot member account questions and lending-related issues, providing clear guidance and creative solutions whenever possible. Monitor and maintain delinquency levels within our established risk tolerance while protecting the financial health of the cooperative. Identify relationship opportunities that align with members' financial goals and improve their overall financial well-being. Complete department reports and maintain accurate records. Demonstrate confidence using lending systems, technology, and software to efficiently serve members and support department operations. Deliver exceptional service over the phone and in person, ensuring every interaction reflects the Good Neighbors commitment to personalized, compassionate member care Culture & Community Member Account Specialists are team players who take pride in wearing the Good Neighbors Credit Union logo and representing our cooperative every day. Team members get to know and greet our members by name, engage with the community, and often participate in events such as PRIDE celebrations, Juneteenth, financial education classes, and internal committees focused on community. We believe in learning and development whenever possible. There is no rigid career ladder or timeline — allowing team members to develop professional growth in different ways and directions. Qualifications Ability to synthesize information and identify opportunities Strong listening Creative problem-solving skills Confident engaging with members over the phone Strong attention to detail and follow through High School Diploma or GED required; some college coursework preferred 3+ years of customer service experience, a mix of in-person and phone preferred Benefits Competitive hourly wage of $25.95per hour Company-matched 401(k) up to 6% Fully paid family health insurance option Fully paid vision and dental insurance Fully paid life insurance coverage 4 weeks of PTO (prorated in your first year) 16 hours of paid volunteer time 11 paid federal banking holidays plus birthday holiday Employee loan discount

Job Type:

Full-time Job Type:

Full-time Pay:

From $25.95 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person