Job Description

Job Description

Financial Aid Student Support

• PT/Temp level 2
  Job

ID323045

Location

Glendale Community College

Full/Part TimePart-Time

Regular/TemporaryTemporary

Hourly Rate

$19.25 / per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

20-24 hours per week

Between 1-6 Monday

• Thursday and Friday 1-5
  Maricopa Summary
  10 Colleges.

Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community—we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year.

Job Summary

This position serves as the first point of contact for students and parents seeking assistance with financial aid programs, and is responsible for delivering exceptional customer service. The role includes assisting students with the completion of financial aid and scholarship materials, as well as handling escalated financial aid issues and concerns. Essential Functions

30%

• Provide accurate and consistent frontline customer service/assistance to students and parents regarding financial aid programs and related services. 20%
• Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and ad to a superior level of customer service 20
• Review/process reports, awarding, as well as communicate with students via email and chat 20%
• Support all day-to-day operations in the Financial Aid Office 10%
• Assist with office projects, student outreach activities, orientations, workshops, and other campus events.

Attend required training and perform other related duties as assigned to support the mission of the Financial Aid Office.

Minimum Qualifications

6 months to 1 year experience (within the last three years) working in a Financial Aid office or Student Service area

Excellent customer service skills; that includes a courteous and positive disposition Excellent listening skills, including attention to detail Effective Oral / Written Communication skills Experience and ability to navigate computer databases and basic office equipment, some Microsoft Apps, Data Entry, Internet, Chat, etc. Experience and ability to multitask, organize, prioritize and meet project deadlines Punctual and reliable High School Diploma / GED or equivalent

Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties.