A Financial Aid Counselor or Specialist provides information and assistance to students and families, including information on student loans and other sources of financial aid. Leads group presentations or provides individual counseling and assistance with the application process; may also solicit and review applications for specific scholarships.
n/a Job Description Summary / TWC Summary Under general supervision administers student financial aid programs and related activities completes the verification process, general awarding of financial aid programs, and recalculation or adjustment of awards according to federal, state or university guidelines. Assists parents and students in applying for and understanding processes and rules governing the financial aid process. Participates in outreach to assist with recruitment and retention strategies for the university. Essential Duties Summary Completes the verification process, general awarding of financial programs, and recalculation or adjustment of awards according to federal, state or university guidelines. Provide front-line support in compliance. Provides front line support in customer service. Provide front line support in the verification process. Provides front line support with Dependency Overrides. Provides front line support with Unusual Enrollments. Participates in community service/outreach events. Process standardized reports Processes meet the service expectations of our students. Performs management responsibilities to ensure compliance with the university, state, federal and accreditation agency (ABA) goals, policies and requirements. Assists with delegation of duties to cover customer service support team, resolves sensitive interactions with clients, monitors statistics on usage of financial aid electronic educational tools, and coordinates the daily appointment schedule for customer service team. Responds to student inquiries concerning financial aid programs, policies and procedures. Reviews edit reports to assist with eligibility and disbursement requirements. Sends acknowledgements and notifications concerning incomplete applications, and requests required documents or paperwork. Conducts financial aid help sessions and workshops in small and large group settings for on- campus and off-campus programs. Performs administrative duties to support the financial aid office and departmental activities. Participate In community service/outreach events. Assists with developing forms, reviewing web content, and procedure. Performs other job-related duties as assigned. %
Policies, financial aid procedures, and practices, Demonstrates full/complete knowledge in an area. Requires command of technical and functional procedures, processes and subject matter in a job family or professional discipline to handle most situations and lead and/or review the work of others in multiple Job classifications performing diverse responsibilities. Banner and other job-related software systems. Microsoft Office Professional or similar applications.
Skills In:
Detail oriented. Command of technical and functional procedures, processes and subject matter in a job family or professional discipline to handle most situations and lead and/or review the work of others In multiple job classifications performing diverse responsibilities, Effective customer service, Problem-solving and decision-making. Multitasking and time management. Strong analytical. Coordinating work of others. Leading projects. Both verbal and written communication.
Ability To:
Prepare detailed reports, Work independently. Communicate effectively.
Work Experience Required:
Three (3) to five (5) years of related experience. Working/Environmental Conditions Limited standing and/or walking. Handling light weight objects. Using or carrying equipment. Stoop, bend or lift. UA EEO Statement It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.
Manual of Administrative Policies and Procedures Close Date:
09/15/2026 Open Until Filled (overrides close field): No Special Instructions to Applicants Open to all applicants.
