Mortgage Servicing Specialist Suna Solutions - 4.4 San Diego, CA Job Details Temporary | Full-time | Contract $22 - $23 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Wiki systems Customer communication Teamwork Confidential information handling Microsoft Excel Interpersonal skills High school diploma or GED Documentation tools Attention to detail Desktop applications Productivity software Quality data entry Customer data entry Full Job Description Mortgage Servicing Specialist 100% Onsite | 3-months temp. Opportunity to join the loss mitigation team at one of the nation's leading independent mortgage providers! In this role, you will be responsible for managing the initial intake process for customers seeking loss mitigation assistance. This role involves gathering and reviewing financial documents, supporting documentation, and written or verbal applications in assessing customer eligibility for various loss mitigation programs and determining application completion for customers in financial distress. The coordinator conducts timely, accurate, and compliant reviews of files by investor guidelines and National Servicing Standards. The coordinator will work closely with the Loss Mitigation team and support the more experienced staff in various duties to ensure a smooth and efficient process for the department as well as for customers. Mortgage Servicing Specialist Responsibilities Request and gather supporting documentation to create complete loan workout packages within required timeframes, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines. Enter and upload documents to the

BLITZ/AIQ

document repository. Follow up on outstanding issues to ensure the decision process is completed on time and in accordance with regulations and guidelines. Provide exceptional customer service by promptly responding to inquiries, professionally addressing concerns, and guiding customers through the loss mitigation process. Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly. Work closely with the Loss Mitigation team to ensure a seamless and efficient process for customers. Maintain accurate and up-to-date records of customer interactions and documentation. Ensure compliance with CFPB regulations for customer loss mitigation applications and prevent foreclosure processes while a customer is being evaluated for loss mitigation options. Communicate effectively with the management team and escalate issues as needed. Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements. Front desk duties such as assisting with monthly bulk mailings and specialized mailing campaigns. Follow company's information security policies. Participate in activities and projects designed to improve business performance. Communicate effectively with the management team and escalate issues as needed. Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements. Properly update any internal tracking. Perform other duties as assigned.

Mortgage Servicing Specialist Qualifications:

High school diploma. 1+ year of experience in Loss Mitigation, mortgage servicing, or related field. Ability to work well independently or within a team. Must be able to handle confidential matters with discretion. Analytical skills. Strong problem-solving skills. Accurate data entry. Excellent verbal and written communication skills required. Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below. Mortgage Servicing Specialist Pay Scale of Starting Pay for role: $22-$23/hr.

Pay:

$22.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person