Guest Services Representative

JOB DESCRIPTION JOB TITLE

Night Auditor (GSR)

POSITION

Non- Exempt

RESPONSIBLE TO

General Manager/Front office Manager Scope and General Purpose To perform in a pleasant, professional, and efficient manner Night Audit responsibilities achieving timeliness, accuracy of information, and guest satisfaction and security of the building as required by the brand and Hawkeye Hotels.

Overnight shift:

11pm-7am Sunday and Monday nights Main Duties 1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism. 2. Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management. 3. Demonstrates positive Team spirit providing assistance to other Team members as necessary to achieve required standards of productivity and guest care. 4. Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures. 5. Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards. 6. Ensures accurate processing of charges and completes/balances close of day procedures with full handover to next shift. 7. Sells guest rooms and services available as appropriate with the understanding of yield management and explaining the value techniques. 8. Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages. 9. Ensures wake up calls are timely and accurate. I have read and understand the functions of the job description for my position and am willing and able to perform all functions of this position with or without reasonable accommodation. I understand that it is my responsibility to advise my employer and provide appropriate medical documentation as required to support a request for reasonable accommodation to enable satisfactory completion of the essential job functions. I understand that this job description is not an employment contract, implied or otherwise, and the employment relationship is at will. I further understand that I am obligated to report any unwelcome sexual or other unlawful harassment in accordance with federal state laws. Employee Signature Date (mm/dd/yy) Hawkeye reserves the right to modify, interpret, or apply this job description in the company's sole discretion. Employee File Copy to employee pg. 3 ' '

Work Remotely No Job Type:

Part-time Pay:

$13.00 - $14.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Paid time off

Work Location:

In person