TITLE:

Night Auditor

REPORTS TO

Assistant General Manager/General Manager

FSLA STATUS

DEPARTMENT:

Front Desk

PREPARED BY

DATE:

I. SUMMARY STATEMENT

Looking for a dedicated, hardworking full time night auditor. Position would be 40 hours a week, weekends required! The hours for this position are from 11 p.m. to 7 a.m. Experience is not required, we are willing to train the right individual.

II. PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes, and Issues 80% Checks guests into and out of the hotel in an accurate, speedy, and courteous (Essential) manner. Efficiently handles all payments received. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Guest Service Ongoing Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned 20% Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. Properly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff. Mopping floors and doing laundry

IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

High School Diploma or GED required. Previous front desk experience highly preferred. Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred. Excellent organizational and prioritization skills. Ability to work well and collaborate with others. Superior customer service skills. Excellent communication skills. May be required to stand for an extended period of time. Able to work a flexible schedule.

Job Type:

Full-time Pay:

From $15.00 per hour

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person