Night Auditor

We are looking for an

EXPERIENCED

Night Audit/ Overnight Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Candidate must have open availability to work weekdays and weekends. Responsibilities Complete the daily night audit of the hotel as needed for audit shifts Perform all check-in and check-out tasks Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are ready to accommodate guests' needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Previous work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with LightSpeed PMS is a plus Understanding of how travel planning websites operate, like Booking, Expedia, TripAdvisor, etc. Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus

Job Type:

Full-time Pay:

Range $16.00-$20.00 per hour based on experience

Schedule:

8 hour shift Holidays Overnight shift Weekend availability

COVID-19

considerations: All employees are expected to comply with company and property

COVID-19

protocols.

Ability to commute/relocate:

Charlotte, NC 28262: Reliably commute or planning to relocate before starting work (Required)

Experience:

Night audit: 1 year (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Required)

Work Location:

One location

Job Type:

Part-time Pay:

$18.00 - $21.00 per hour

Benefits:

Employee discount

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person