Part-Time Front Desk/Night Auditor Homewood Suites by Hilton Fayetteville/Fort Bragg

• 3.5 Fayetteville, NC Job Details Part-time $14.00
• $14.

50 an hour 1 day ago Qualifications Night audit Copy machines Basic math In-person customer service English High school diploma or GED Internal employee customer service Accounting Front desk Typing 10 key typing Full Job Description Job Summary Part-Time Front Desk Agent/Night Auditors post & balance charges including, but not limited to: Meeting room checks, laundry charges & miscellaneous charges into the Hilton Property Management System® (PEP). The Night Auditor is responsible for rolling the PMS to the next business day. Additionally, the Night Auditors are tasked with ensuring that all computer systems are functioning properly & communicate any challenges with the HHV Information Technology Department and/or (PEP) SUPPORT. This is a Shift Position with the Agent scheduled to work between the hours of 3:00 p.m

• 11:00 p.m. or 11:00 p.m.
• 7:00 a.m. scheduled 3
• 4 days a week (20
• 25 hours) Responsibilities and Duties Balances all guest credit card transactions with Fusebox and submits the batch once discrepancies have been researched and resolved.

Then, initiates end-of-day procedure and ensures all processes have occurred correctly. Prints & distributes various reports including, but not limited to, detailed transaction reports, cashier cash balance reports, etc. Handles all computer challenges which may occur throughout the shift ensures that all affected parties are notified; this includes the notification of IT Support along with the maintenance of a log, detailing all related challenges. Performs other duties & responsibilities as required. Process Advance Deposits and clear House Accounts. Also account for all paid out back-ups and issue an email for anything missing. Balances telephone charges to the system transaction list. Balance shop and Zero charges to

PEP SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. General knowledge of accounting operations. Aptitude for figures. Basic mathematical skills and abilities to operate a 10-key by touch rapidly and to perform mathematical calculations accurately. Ability to accurately input/type at least 45 words per minute. Ability to read, write, speak and understand the English language sufficient to communicate with employees and staff and to perform all essential job functions. Ability to grasp, lift and/or carry a maximum of 20 lbs. Ability to lift, bend, stoop, walk, push/pull to retrieve and re-file various binders and files at levels up to 6 feet high and stand for extended periods of time. Ability to sit and work continuously for extended periods of time. Ability to effectively deal with employee concerns in a friendly and positive manner. This involves listening to the nature of their concern, demonstrating empathy with the employee and providing positive and proactive solutions. Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work. Ability to effectively work the overnight shift with no demonstrated decline in productivity or accuracy. Ability to efficiently operate a modern photocopier. Basic knowledge of Front Office cashiering and/or hotel Night Audit operations.

EDUCATION

Any combination of education, training or experience that provides the required knowledge, skills and abilities. High school education required. Some lower-division college business coursework is desirable.

EXPERIENCE

One year experience in hotel night audit preferred.

LICENSES OR CERTIFICATES CPR

certification and/or First Aid training preferred.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

NOTICE:

Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality

• We're passionate about delivering exceptional guest experiences. Integrity
• We do the right thing, all the time. Leadership
• We're leaders in our industry and in our communities. Teamwork
• We're team players in everything we do. Ownership
• We're the owners of our actions and decisions. Now
• We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type:

Part-time Pay:

$14.00

• $14.

50 per hour

Work Location:

In person