Night Auditor

Overview We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay. Your ability to manage guest relations and deliver outstanding customer service will be key to your success in this position. Duties Welcome guests upon arrival and provide a warm, friendly atmosphere. Handle check-in and check-out procedures efficiently and accurately. Address guest inquiries and resolve any issues or complaints in a timely manner. Provide information about hotel services, local attractions, and amenities. Maintain knowledge of hotel management systems and phone systems for effective communication. Assist with reservations, cancellations, and modifications as needed. Collaborate with other hotel departments to ensure guest satisfaction. Uphold the highest standards of hospitality and professionalism at all times. Qualifications Previous experience in guest relations or customer service within the hospitality industry is preferred. Strong communication skills with a focus on phone etiquette. Knowledge of hotel management practices is a plus. Bilingual candidates are highly desirable to accommodate diverse guests. Ability to work well under pressure while maintaining a positive attitude. Excellent problem-solving skills and attention to detail. Flexibility to work various shifts, including weekends and holidays. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Type:

Part-time Pay:

$13.85 - $14.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person