Front Desk/Night Auditor

Front Desk/Night Auditor Clarksville, TN Job Details Part-time | Full-time $12 - $13 an hour 15 hours ago Qualifications Bilingual Surveillance operations Financial operations Customer relationship building Financial transaction processing Multilingual Phone communication Night audit Financial reporting Greeting customers Hotel customer satisfaction operations Multi-line phone systems Balancing end-of-day transactions Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Overview Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and attention to detail will create memorable guest experiences around the clock. In this vital role, you'll serve as the welcoming face of our hotel during night shifts, ensuring smooth operations, accurate financial reporting, and exceptional guest service. Your enthusiasm and professionalism will set the tone for a positive stay, making every guest feel valued and cared for. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort environment. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance Conduct nightly audits of guest accounts, ensuring all transactions are accurately recorded and discrepancies are resolved promptly Handle guest inquiries, requests, and complaints with a positive attitude, striving to exceed expectations Maintain guest relations by providing detailed information about hotel amenities, local attractions, and services Ensure security protocols are followed by monitoring CCTV surveillance and conducting routine safety checks Prepare detailed shift reports, including financial summaries, incident logs, and guest feedback documentation Skills Proven experience in hospitality management or hotel front desk operations with a focus on night audit procedures Bilingual or multilingual abilities to communicate effectively with diverse guests and team members Strong customer service skills with a friendly demeanor and active listening capabilities Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced environment Knowledge of hotel management software and reservation systems to streamline check-in/out processes Ability to handle sensitive financial transactions accurately and maintain confidentiality Exceptional organizational skills to manage multiple tasks efficiently during overnight shifts Join us in creating welcoming environments where every guest feels at home! We're dedicated to supporting your growth in hospitality management while delivering outstanding guest experiences. This is more than a job — it's an opportunity to thrive in a vibrant resort setting while honing your skills in customer service, guest relations, and hotel operations.

Pay:

$12.00 - $13.00 per hour

Work Location:

In person