Night Auditor

Job Summary Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations at our hotel. This energetic position combines guest relations, administrative duties, and security responsibilities to deliver exceptional service and maintain the safety and integrity of the property. As a Night Auditor, you will be the first point of contact during nighttime hours, providing a welcoming atmosphere while managing essential front desk functions and financial reconciliations. Your enthusiasm and attention to detail will help create memorable guest experiences even after hours! Duties Greet and assist guests arriving or departing during overnight hours with professionalism and warmth. Handle check-in and check-out procedures efficiently, ensuring accuracy and guest satisfaction. Manage multi-line phone systems, respond to guest inquiries, and provide information about hotel amenities and local attractions. Conduct nightly audits of financial transactions, including billing, reservations, and revenue reports to ensure accuracy. Prepare detailed shift reports, incident logs, and reconcile daily financial transactions for management review. Provide exceptional customer service by addressing guest needs promptly, resolving issues with a positive attitude, and maintaining hotel standards. Requirements Proven experience in hospitality management or hotel front desk operations. Strong knowledge of hotel management systems, night audit procedures, and guest services. Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively. Excellent customer service skills combined with phone etiquette expertise and experience handling multi-line phone systems. Ability to work independently during night shifts while maintaining high energy levels and attention to detail. Familiarity with resort or hotel environments, along with a solid understanding of guest relations principles. Exceptional communication skills to foster guest satisfaction and team collaboration in a fast-paced setting. Embark on a rewarding career where your hospitality expertise makes a difference! We're committed to supporting your growth in the hospitality industry by providing an engaging environment that values your skills in guest services, security, and hotel management. Join us to deliver memorable experiences around the clock!

Pay:

$13.50 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Experience:

Night audit: 1 year (Preferred)

Work Location:

In person