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Tandym Group

Fraud Support Analyst

Pay: Not specified

Posted: 1 week ago

Location: Charlotte, NC (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/15/2026

Career Insights for Personal Banker

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Based on North Carolina data

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What they do

A Personal Banker works for a bank to sell bank services to individual clients. Promotes different account options, loans or other services to customers that have assets or deposits in that bank.

$76,205 / year median in North Carolina

+13% projected growth

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Job Description

A financial services firm is seeking a Fraud Support Analyst to join ITS growing team at either their Charlotte, NC or Lewisville, TX location. About the

Opportunity:

Schedule:

Option 1: Mon, Tues & Fri (9am to 6pm EST) and Sat & Sun (8am to 5pm EST) Option 2: Mon, Tues & Fri (10am to 7pm EST) and Sat & Sun (8am to 5pm EST) Option 3: Tuesday to Friday (11am to 8pm) and Saturdays (8am to 5pm EST)

Locations:

Charlotte, North Carolina or Lewisville, Texas Responsibilities:

Handle inbound customer calls related to accounts restricted due to suspected fraud activity Investigate suspicious transactions and account activity across deposit accounts, debit cards, investment accounts, and money movement activity Ask probing questions, assess risk, and make informed decisions based on information gathered during customer interactions Document findings clearly and support case review, reporting, and follow-up activities Partner with fraud, risk, compliance, legal, and other internal teams to help reduce losses and protect customers

Qualifications:

1+ year of experience in Retail Branch Banking Associate's and/or Bachelor's Degree Experience in a customer service or call center environment Strong written and verbal communication skills Effective time management and organizational skills

Desired Skills:

Experience in fraud, disputes, risk, or account review Knowledge of fraudulent banking transactions Experience with Salesforce, WebCSR, FraudNet, Compass, or LexisNexis Background in retail or branch banking Strong critical thinking, investigative, and decision-making skills Comfort with difficult conversations and conflict management