Financial Counselor

Join Our Team and Help Drive the Financial Health of Our Organization Are you passionate about helping others navigate complex financial situations with compassion and clarity? We're seeking a Financial Counselor to play a vital role in supporting our patients and strengthening our Revenue Cycle operations. In this position, you'll guide patients through their financial responsibilities, provide education on billing and payment options, and ensure a smooth, respectful experience for those seeking assistance. This role blends customer service, financial counseling, and revenue cycle expertise to make a meaningful impact every day. What You'll Do Manage and review self-pay accounts, including uninsured and patient-responsibility balances Assist patients with payment plans, charity care applications, and financial counseling Serve as a primary point of contact for patient billing questions and concerns Maintain accurate and timely documentation of account activity and communications Run reports, manage work queues, and resolve account issues efficiently Process credit balances and refunds in accordance with policies Review remittance advice to ensure accurate patient responsibility balances Collaborate closely with billing and revenue cycle teams to ensure timely claim resolution Support collections processes, including patient outreach and coordination with collection agencies Ensure compliance with all applicable collection laws and regulations Review patient billing statements for accuracy and completeness Provide backup support to the registration team as needed Track and report productivity and workflow progress Contribute to a team-oriented, positive work environment Position Highlights Monday - Friday, 8:00am - 5:00pm Hybrid work environment with at least two days per week in the office. Medical, dental, and vision insurance option available for employee and family Minimum of $2,000 provided with medical plan enrollment to help pay for qualified healthcare expenses Flexible Spending Account options to help you save your earnings Paid time off for when you need to recharge Employer-matched retirement plan, free money Free life insurance and voluntary options Employee Assistance Program to provide you with complimentary services Cafe discount to ensure you stay nourished If you're ready to make an impact and grow your skills within a high-performing Revenue Cycle department, apply today! High school graduate or equivalent. One year of experience in healthcare or a business-related field. Experience in collections preferred. Strong organizational skills and attention to detail. Excellent communication and customer service abilities. Ability to prioritize tasks and manage workload in a fast-paced environment. Why Join Us? Our hospital is more than a facility, it's a vital part of our close-knit central Washington community. We believe in fostering a work culture built on collaboration, mutual respect, and compassion. Here, you're not just clocking in, you're building relationships and making a lasting impact. Equal Opportunity Employer We are proud to be an equal opportunity employer and are committed to creating an inclusive, respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected status. If you need assistance with the application process or an accommodation during any part of the recruitment process, please contact our Human Resources Department.