Front Desk Agent

Job Summary We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming experience, ensuring smooth check-ins and check-outs, and delivering exceptional service throughout each guest's stay. Key Responsibilities Greet and welcome guests with a positive, professional attitude Perform check-in and check-out procedures efficiently Handle reservations, room assignments, and guest requests Answer phones, respond to inquiries, and provide hotel/local information Resolve guest concerns promptly and professionally Process payments and maintain accurate records Coordinate with housekeeping and maintenance to ensure room readiness Maintain a clean, organized front desk and lobby area Follow all company policies, safety, and service standards Qualifications Previous hotel or customer service experience preferred (but not required) Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer skills (experience with hotel systems like Opera is a plus) Flexible schedule, including weekends and holidays Professional appearance and demeanor What We Offer Competitive pay Health insurance Paid time off Flexible scheduling Growth and advancement opportunities Employee discounts (hotel stays, etc.) Supportive team culture Why Join Us At the Sonesta Hotel Complex, we pride ourselves on delivering excellent guest experiences and creating a positive workplace for our team. If you are passionate about hospitality and enjoy working with people, we'd love to meet you.

Pay:

$18.50 - $20.50 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person