Front Desk Supervisor

Job description

Opportunity:

Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager

• Front Office Manager
• Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote company and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background And Skills Associate's or Bachelor's degree preferred. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own ItThis position is at a location where Hyatt is not the employer.

The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. Keywords maintenance-repair-and-operations-mro sustainability hotels-accommodations company-values audits marketing-programs coupons-and-deals time-and-attendance trade-shows-events policies-and-practices environment-health-and-safety-hsse occupational-safety-and-health-act-of-1970 ecology-environment holidays-seasonal-events nimble