Guest Service Agent

Job description: GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team. The ideal candidate will have a friendly and positive personality while also being perceptive and disciplined, as he/she should be able to manage themselves in a busy environment.

FRONT DESK AGENT RESPONSIBILITIES

Welcome guests in a friendly, prompt and professional manner Check guests in, issue room keys, provide information on hotel services, room location, amenities and nearby attractions; Check guests out, including resolving any late or disputed charges Ensure required identification is taken from guests at checkin in line with local legislative requirements Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner Accurately process all cash and credit card transactions using established procedures Issue, control, and release guest safedeposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup by following the service recovery guidelines Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

REQUIREMENTS, QUALIFICATIONS AND DESIRED TRAITS

High School diploma or equivalent, plus one year of front desk/guest service experience HotelKey experience preferred Must be a Team Player Ability to take ownership of activities and follow through to completion. Experience in a fast-pace, and demanding work environment. You may be required to work nights, weekends, and/or holidays.

ABOUT GREENTREE HOSPITALITY GROUP

Based in Scottsdale, Arizona, GreenTree Hospitality Group is a franchisor of the GreenTree Inn, GreenTree Inn & Suites, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree is committed to putting common sense back into the hotel franchise business, offering owner's a low-cost, high value franchise model without adopting a "one-size fits all" mentality. Become part of a growing hotel chain with flexible terms, dedicated support and a true ROI brand standard focus. Trusted by corporate and leisure travelers seeking reliable, modern guestrooms and amenities, the value-brand creates exceptional guest experiences while being a valued business partner by offering seamless hotel operations, providing a unique rewards program and minimizing its impact on the environment. For more information, visit www.greentreeinn.com.

Benefits:

Dental insurance Health insurance Paid time off Vision insurance