Head of Deposit Program

Join our team - and take the next step in achieving a fulfilling career! What We Do At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most. Who We Are CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

POSITION SUMMARY

The Head of Deposit Program is responsible for the strategic and day-to-day management of the Bank's deposit operations and deposit channel capabilities, with primary responsibility for time-deposit products (Certificates of Deposit) administered through digital/online channels and supporting operational workflows. Reporting to the SVP, Treasury, this role partners across Treasury, Finance, Operations, Compliance, Risk, Internal Audit, Marketing, and Technology to ensure deposit account lifecycle processing is executed efficiently, accurately, and in compliance with applicable regulations and internal control standards. As an online-focused, FDIC-insured bank, the deposit operating model relies on strong digital channel execution, robust data governance, and effective vendor/system oversight to support account origination, servicing, and maturity processing. This role has supervisory responsibilities and leads a team whose size and composition may evolve with product strategy, operating model changes, and regulatory expectations.

ESSENTIAL FUNCTIONS

Deposit Channel, Platform, and Operating Model Ownership Provide oversight of the Bank's online deposit origination and servicing capabilities supporting CD/time-deposit products. Provide strategic operational support for new deposit products such as high-yield savings accounts working with marketing and senior-level managers to expand origination and servicing capabilities. Provide deposit-related expertise to support FP&A in cost analyses and work with marketing to advise the Treasurer on deposit pricing. Own deposit channel operational readiness including controls, documentation, and exception handling. Partner with Technology and vendors to support platform reliability, change management, and secure customer experiences. Lead continuous improvement initiatives to enhance deposit channel efficiency and scalability. Deposit Operations & Account Administration Oversee accurate, timely deposit account setup, maintenance, and lifecycle processing within the core system. Implement deposit account operational parameters for new deposit products. Establish quality controls to ensure accuracy, data integrity, and strong operational discipline. Manage time-deposit lifecycle events including maturities, renewals, interest disbursements, and early withdrawal handling. Ensure accurate posting of interest, fees, and penalties consistent with disclosures and product terms. Serve as escalation point for operational exceptions and ensure proper remediation. Disclosures & Regulatory Compliance Ensure Truth in Savings/Reg DD disclosures are accurate and delivered timely. Maintain working knowledge of deposit regulations and partner with Compliance on updates. Ensure processes align with policy requirements and support exam/audit expectations. Coordinate audit/exam responses, documentation, and corrective actions.

Treasury Support:

Liquidity, Cash Positioning, and ALCO Support Treasury with deposit analytics and reporting for liquidity planning and daily cash positioning. Prepare deposit inputs for ALCO including trend analysis, maturity ladders, and sensitivity insights. Provide operational insights to inform balance sheet strategy. Support ad hoc liquidity, cash management, and deposit strategy analyses. Risk Management, Controls, and Governance Maintain strong internal controls, documentation, approvals, and monitoring practices. Identify and escalate operational risks and compliance concerns. Partner with Risk, Compliance, and Audit to strengthen governance. Support remediation of audit/exam findings. People Leadership & Organizational Development Provide leadership and performance management to assigned staff. Support onboarding, coaching, and capability development. Drive a culture of service excellence, control discipline, and continuous improvement. Ensure proper coverage, cross-training, and succession planning. Information Security & Data Stewardship Maintain heightened security awareness and ensure adherence to information security standards. Ensure access rights, system roles, and data handling practices meet policy expectations. Promote secure operational practices. Compliance with Laws and Regulations Responsible for complying with all of the Bank's internal control policies and procedures. Responsible for understanding and complying with all laws and regulations to which the Bank is subject. Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts. Additional Responsibilities Perform other duties as assigned by senior management. Maintain ethical standards, judgment, and confidentiality in all matters.

EDUCATION AND EXPERIENCE

Bachelor's degree required; related field preferred. 7+ years of experience in deposit operations or treasury support. Leadership experience required. Experience with core deposit systems and digital channels preferred. Familiarity with treasury operations and ALCO support preferred. ACH/FedLine operational familiarity preferred.

SUMMARY OF QUALIFICATIONS

Deep understanding of deposit operations and CD lifecycle processing. Ability to maintain strong controls and audit readiness. Strong analytical and problem-solving skills. Effective communication and stakeholder engagement capability. High integrity, judgment, and confidentiality.

WORK ENVIRONMENT / PHYSICAL DEMANDS

Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time. This position interacts with multiple departments, locations, and companies within and outside the CardWorks' organization. Some travel may be required - up to 25%. Our Employee Value Proposition Competitive Pay, including a Bonus Target or Variable Pay Incentive Program Benefits Package -Medical, Dental, and Vision (plus much more) 401(k) Plan with Company Match Short- & Long-Term Disability Wellness Programs Group Life and AD&D Insurance Paid Vacation, Sick Days and bank Holidays Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws. At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. Founded in 1997, Merrick Bank is FDIC insured and recognized as a top 20 credit card issuer in the U.S. In total, we proudly serve nearly 3 4 million cardholders and have extended nearly $6 billion in credit. We also provide consumer finance options to marine, RV, powersports, horse and utility trailer dealers across the country to help customers find new opportunities to get what they need for recreation. As a top 12 Merchant Acquirer, Merrick Bank's merchant business provides support to over 150,000 merchants through approximately 40 independent sales organizations, with over $60B in annual card purchase volume. We offer a wide range of High-Yield Certificates of Deposit with competitive rates and FDIC insurance up to the maximum allowed by law - as Merrick Bank is extremely well capitalized and poised for continued growth. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!