Wethersfield, CT Job Details Full-time $28 - $30 an hour 11 hours ago Benefits 401(k) Paid time off Employee discount Qualifications Customer communication Stakeholder relationship building
Full Job Description Benefits:
401(k) Bonus based on performance Competitive salary Employee discounts Paid time off We're looking for an experienced Treatment Plan Coordinator to join our fast-paced, high-tech dental practice. If you have a passion for helping patients say \"yes\" to life-changing care — and the track record to prove it — we want to talk to you. About the Role You'll be the key link between our clinical team and our patients, guiding them through complex, high-value treatment plans, helping them commit to the care they need, and supporting front office operations to keep our practice running smoothly. Responsibilities Present and explain complex treatment plans (Smile Design, All-on-X, Implants, Full Mouth Reconstruction, etc.) with clarity and confidence Build trust and rapport with patients to overcome hesitation and close high-ticket cases Discuss and coordinate third-party financing options (CareCredit, Alphaeon,Lending Club Cherry, Proceed Finance, etc.) to make treatment accessible Follow up with patients on pending treatment plans to drive case acceptance and scheduling Answer phones and address patient inquiries promptly and professionally Manage and update patient records in our CRM system Schedule and coordinate patient appointments Collect co-pays and process payments at check-out Work closely with the front desk and clinical team to ensure smooth scheduling, insurance verification, and patient flow Track case acceptance rates and follow-up outcomes Maintain detailed, organized patient financial and treatment records Represent the practice's culture of patient satisfaction, teamwork, and top-tier care What We're Looking For Proven experience presenting and closing high-end treatment plans (Smile Design, All-on-X, Implants, etc.) Strong track record of case acceptance / case closing Experience with third-party financing platforms Comfortable handling front office duties (phones, scheduling, payments, CRM) Excellent communication and relationship-building skills A positive, can-do attitude- you thrive under pressure and love a fast pace Team player who works seamlessly with front desk and clinical staff Comfortable using dental practice management, CRM, and financing software What We Offer High-tech, modern office environment Supportive, collaborative team culture Competitive pay + performance incentives Opportunity to make a real impact on patients' lives If you're a driven, personable professional who knows how to turn treatment plans into transformed smiles — and can juggle a busy front office with ease- we'd love to hear from you.
