Job Overview Primary Responsibilities Responsible for administering the day-to-day activities of the business office, including: management of the office practice management software and computer system, and the records of patients; scheduling of patients; accounts receivable and payable; referral based practice network; practice marketing, and recall. Know and support the practice mission, long-term business plan and short-term goals. Assist the dentist with other tasks as assigned. Duties Answer all incoming phone calls Patient appointment scheduling Manage patient financial accounts Prepare and send patient appointment reminders Prepare and send new patient, referral thank-you letters, referral update letters, and all correspondence Prepare and send correspondence as directed by the dentist Coordinate mailings of patient correspondence and promotional/marketing materials Oversee patient relations Receive patient complaints and respond as directed by the dentist Coordinate team meetings, arrange staff CE Make business travel arrangements for dentist and staff Support staff as needed (i.e., appointment scheduling, collections, insurance, etc.) Accounts Receivable and Payable Management Enter patient financial activity in computer Verify and record accounts receivable activity Prepare bank deposits\Prepare statements Follow-up insurance claims Follow-up delinquent accounts Arrange payment schedules with patients Verify invoices with monthly statements Prepare daily statements and end of month statements for dentist Prepare materials for the accountant Review practice financial statistics regularly with dentist Personal Requirements Education/Experience High school diploma or equivalent Dental practice experience Working knowledge of computers for word processing, insurance claims processing and records management in chart or documents for Microsoft Word, Excel, and Eaglesoft Practice Management Software​​​​​​ Commitment to Continuing Education (CE) for career development Interpersonal Excellent communication skills Team player Conflict resolution experience Customer service or patient relations experience Able to communicate all concerns to the dentist Additional or different duties may be assigned occasionally at employer's discretion.

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) matching Health insurance Paid time off

Experience:

Dental:

1 year (Required)

Work Location:

In person