Lead Treatment Coordinator At Novak Dental , we're more than just a dental office — we're a family. Our mission is to make every patient feel comfortable, educated, and cared for while receiving exceptional treatment from experts who truly care. We're expanding our team and looking for an enthusiastic, organized, proactive, and clinically knowledgeable Lead Treatment Coordinator who can bridge the gap between the clinical and administrative sides of the practice. The right candidate will have a strong understanding of dentistry and be confident reviewing and interpreting dental X-rays, understanding the patient's clinical needs, helping develop comprehensive treatment plans with the doctor, and presenting treatment options to patients based on their X-rays, diagnosis, medical history, and individual goals. This is an ideal position for someone who loves both dentistry and connecting with people and takes pride in helping patients understand their oral health, their options, and the path toward the outcome they want. Why You'll Love Working Here Our work environment is: Modern and professional Supportive and inclusive Safe and growth-oriented Patient-centered High quality standards Focused on teamwork, education, and professional development Principle-Based Management with a modern culture and a family feel Agile framework with heavy software integration Benefits Include 2 weeks accrued paid vacation 1 week paid sick time (for employee/children) Health insurance (50% employer contribution) 401(k) with 4% employer match Dental coverage for employee and immediate family Continuing education assistance and tuition reimbursement Opportunities for advancement within the practice What You'll Do Clinical & Treatment Coordination Review and interpret dental X-rays and clinical information to understand each patient's dental needs Work closely with the doctor to understand and develop comprehensive treatment plans Identify and communicate recommended treatment based on X-rays, clinical findings, diagnosis, medical history, and patient goals Present treatment plans and treatment options to patients in a clear, confident, compassionate, and easy-to-understand manner Explain the purpose, benefits, sequence, and urgency of recommended treatment Help patients understand the clinical, functional, aesthetic, and financial differences between their treatment options Educate patients rather than pressure them. At Novak Dental, we do not sell treatment — we educate patients so they can make informed decisions about their health and their lives Help patients understand what they can expect from different treatment options, including how each option may affect their function, comfort, appearance, longevity, and quality of life Take the time to understand each patient's medical history, concerns, lifestyle, goals, and financial circumstances so you can help them understand which options may best meet their needs Help patients understand both the clinical and financial pathways to achieving their desired outcome and assist them in finding a way to make appropriate treatment attainable Build genuine relationships with patients and connect with them both clinically and emotionally Be passionate about what we do and believe in the fact that we change people's lives every day Help patients see what is possible and understand how comprehensive dental treatment can improve their health, confidence, function, and quality of life Interview patients for social media and marketing content , capturing authentic stories about how their treatment has changed their lives Help tell our patients' stories in a genuine and compassionate way while respecting their privacy and comfort Answer patient questions regarding recommended procedures and help patients feel comfortable making informed decisions about their care Educate patients about the importance of completing recommended treatment Coordinate with the clinical team to ensure treatment plans are accurately documented and communicated Follow up with patients who have pending or unscheduled treatment to encourage completion of care Patient & Practice Management Greet patients warmly and ensure a smooth check-in/check-out experience Review financial estimates, insurance coverage, financing, and payment options with patients Help patients understand how they can financially plan for recommended treatment Schedule treatment efficiently and maximize use of the doctor's schedule Supervise, mentor, and train Treatment Coordinators Maintain and update patient records accurately Collaborate closely with clinical and administrative teams to ensure seamless patient care Handle phone calls, emails, and other communications in a professional, compassionate manner Maintain confidentiality and compliance with HIPAA regulations Help create a positive patient experience from the first phone call through completion of treatment What We're Looking For We are looking for someone who is more than an administrative coordinator . The ideal candidate understands dentistry, can read and understand X-rays, understands treatment planning, and can confidently communicate clinical information to patients. Required Dental experience with the ability to read and understand dental X-rays Ability to understand dental diagnoses and identify treatment needs from X-rays and clinical findings Ability to work with the doctor to develop and organize comprehensive treatment plans Ability to confidently present treatment plans and multiple treatment options to patients based on their clinical needs Strong understanding of dental procedures, terminology, treatment sequencing, and expected outcomes Excellent communication and interpersonal skills — both in-person and over the phone Strong organizational and multitasking abilities Positive, proactive, empathetic approach to patient care Ability to explain dental terminology and procedures in a way patients can easily understand Comfort discussing financial information, treatment costs, financing, and payment options with professionalism and confidence Ability to educate patients without being pushy or sales-focused Genuine desire to help patients achieve the best possible outcome for their individual situation Preferred Experience in dental treatment coordination, dental administration, or a clinical dental role EFDA certification or experience preferred Experience presenting comprehensive dental treatment plans Experience working with digital X-rays and dental practice management software Experience coordinating larger or complex treatment cases Experience discussing comprehensive restorative, implant, cosmetic, or full-mouth treatment Leadership or supervisory experience The Ideal Candidate You may be a great fit for this position if you: Can look at a dental X-ray and understand what you are seeing Can understand the doctor's diagnosis and translate it into a treatment plan patients can understand Understand how different treatment options can affect a patient's health, function, appearance, comfort, and quality of life Are comfortable discussing crowns, bridges, implants, root canals, extractions, periodontal treatment, restorative dentistry, dentures, full-mouth rehabilitation, and other common dental procedures Can confidently explain what treatment is needed, why it is needed, what the patient's options are, the differences between those options, and what the next steps should be Can explain complex dental concepts in a way that makes sense to someone who has no dental background Listen carefully to understand what matters most to each patient Enjoy educating patients and helping them make informed decisions about their care Are comfortable discussing treatment costs and financial options Understand that finances can be a significant barrier to care and enjoy helping patients find realistic ways to move forward Have strong leadership skills and enjoy helping a team succeed Take initiative rather than waiting to be told what needs to be done Are comfortable using technology and adapting to a highly integrated software environment Are confident, warm, articulate, and able to build trust quickly Understand that excellent treatment coordination requires both clinical knowledge and genuine human connection Our Philosophy At Novak Dental, we don't believe in selling dentistry. We believe in educating patients. Our patients deserve to understand their diagnosis, their treatment options, the expected outcomes, and the financial considerations before making a decision. The Lead Treatment Coordinator is an important part of making that happen. You will have the opportunity to sit with patients, understand what they want their lives to look like, explain what is clinically possible, and help them find a path to get there. Whether that means helping someone eat the foods they love again, feel confident smiling, eliminate dental pain, restore their oral health, or completely transform their quality of life, you will be helping people achieve outcomes that matter deeply to them. We want someone who believes in that mission. Someone who can connect with patients' hearts while also understanding the dentistry. Someone who doesn't just coordinate treatment — you help patients understand what is possible and help make life-changing dentistry attainable. Ready to Join Our Family? If you are an experienced dental professional who understands dentistry, can confidently read X-rays, help develop treatment plans, communicate clinical options clearly, and genuinely enjoys helping patients understand and move forward with their care, we'd love to meet you! Join the Novak Dental family and become an important part of helping our patients achieve healthier, happier smiles — and, in many cases, a completely different quality of life.

Job Type:

Full-time Pay:

$24.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement

Work Location:

In person