Overview:

Collins Dental is seeking a Patient Care Coordinator to join our dedicated team in Winter Springs, FL! We place great emphasis on collaborative efforts within our team and are committed to providing a workplace where each staff member feels supported and valued. If you have a niche for customer service and strong attention to detail, we want to hear from you! Submit your application today! Benefits Competitive pay based on experience Monthly production-based bonus opportunities Medical, dental, vision, and life insurance Generous PTO and paid holidays Traditional and Roth 401(k) options Referral Bonus Program Requirements Manage large amounts of inbound and outbound calls in a timely manner Answer inquiries by clarifying desired patient needs and information, researching, locating, and providing a solution, implementing solutions, and escalating any unresolved issues Follow communication "scripts" when handling different calls Seize the opportunity to "close" the call Build sustainable relationships by engaging patients and going the extra mile Keep records of all conversations in a comprehensible way Continue to update job knowledge by participating in team meetings and education opportunities Meet personal and team qualitative and quantitative targets Qualifications 1+ years of dental experience is preferred Prior customer service experience INDHRCO01