4Ever Young is seeking an experienced, motivated, and highly sales-driven Lead Patient Care Coordinator to join our growing medical aesthetics and wellness team. This is not a traditional front-desk position . We are looking for someone who understands the medspa industry, loves working with patients, is confident selling premium aesthetic and wellness services, and thrives in a fast-paced, goal-oriented environment. Previous medical spa, plastic surgery, dermatology, or closely related aesthetic industry experience is required. Candidates without relevant industry experience will not be considered. What You'll Do As the Lead Patient Care Coordinator, you will play a major role in both the patient experience and the financial performance of the center. You will be expected to build relationships with patients while actively identifying opportunities to increase treatment plan acceptance, memberships, rebooking, and overall patient value.

Responsibilities include:

Deliver an exceptional patient experience from initial inquiry through checkout and follow-up Convert incoming leads and inquiries into booked consultations and appointments Confidently discuss and sell aesthetic and wellness treatments, packages, memberships, and products Cross-sell patients between aesthetic and wellness services Upsell existing patients based on their goals and recommended treatment plans Educate patients on available services and help them understand their treatment options Follow up with leads, consultations, and patients who have not yet purchased recommended treatments Maintain strong rebooking and patient retention rates Help achieve individual and center sales and revenue goals Manage appointment scheduling and optimize the schedule to maximize provider productivity Check patients in and out efficiently while identifying additional sales and rebooking opportunities Collect payments and accurately process transactions Maintain accurate patient information and documentation Assist with memberships, packages, promotions, financing options, and patient questions Support outbound calls, lead follow-up, patient reactivation, referral initiatives, and community outreach Help coach and support other Patient Care Coordinators in maintaining high standards for sales and customer service Work closely with providers, management, and the rest of the team to create a seamless patient experience What We're Looking For Medspa or aesthetic industry experience is mandatory.

The ideal candidate:

Has previous experience working in a medical spa, aesthetic practice, plastic surgery office, dermatology practice, or similar environment Has a strong background in sales and customer service Is comfortable discussing pricing and asking for the sale Can confidently recommend packages, memberships, products, and additional services Understands that excellent customer service and sales can—and should—work together Is highly organized and able to multitask in a busy environment Has excellent phone, text, and in-person communication skills Is proactive and does not wait for patients or opportunities to come to them Is comfortable being held accountable to measurable KPIs and sales goals Has strong follow-up skills and attention to detail Presents professionally and represents the 4Ever Young brand well Is dependable, positive, competitive, and team-oriented Is comfortable learning and discussing both aesthetic and wellness services Knowledge of Medspa Services Experience discussing or selling services such as the following is highly preferred:

Aesthetics:

Botox/Dysport, dermal fillers, facials, HydraFacial, microneedling, lasers, skin rejuvenation, body treatments, and medical-grade skincare.

Wellness:

Hormone replacement therapy (HRT), peptide therapy, GLP-1/medical weight loss programs, IV therapy, vitamin injections, supplements, and wellness memberships. Performance Expectations This is a sales-focused position , and performance will be measured using key metrics such as: Lead-to-appointment conversion Consultation/treatment plan conversion Rebooking rate Average patient ticket Membership sales Package and product sales Patient retention and reactivation Center revenue goals Customer service and patient satisfaction We are looking for someone who enjoys having clear goals and takes ownership of helping the center grow. Why Join 4Ever Young? 4Ever Young combines medical aesthetics with comprehensive wellness and anti-aging services, giving our team the opportunity to build long-term relationships with patients rather than focusing on a single treatment. You'll join a collaborative, growth-oriented environment where strong performers have the opportunity to take on additional leadership responsibility as the business continues to grow.

Job Type:

Full-Time Experience Required:

Medical spa/aesthetic industry experience If you are an experienced medspa professional who loves sales, patient relationships, aesthetics, wellness, and achieving goals , we'd love to hear from you. To apply, please submit your resume and include a brief description of your previous medspa experience and your experience selling aesthetic or wellness services.

Pay:

$25.00 - $30.00 per hour

Benefits:

Employee discount Opportunities for advancement Paid time off

Work Location:

In person