Trajectory Recruiting is partnering with a well-established healthcare organization in Tarrytown to hire an experienced Medical Billing/Accounts Receivable Supervisor . This role will oversee day-to-day A/R collection activities, support and coach team members, monitor productivity and aging performance, and help resolve complex insurance, coding, payment, and process issues. The ideal candidate will have strong healthcare revenue cycle experience, excellent leadership skills, and a solid understanding of insurance billing, collections, coding guidelines, and reporting. This is a hands-on supervisory role for someone who can lead a team while still stepping into operational issues when needed. What You'll Do Supervise and support the A/R collections team, including assigning work, setting expectations, and monitoring completion. Coach, develop, and hold team members accountable for productivity and performance. Manage team timesheets, vacation schedules, staffing coverage, and overtime. Review workflows and recommend process improvements to management. Monitor open tasks, productivity trends, and recurring issues; perform root cause analysis when needed. Audit A/R reports monthly to ensure appropriate and timely follow-up by staff. Monitor key metrics including Days Sales Outstanding (DSO) and total outstanding A/R. Analyze A/R by financial class and identify areas requiring additional focus. Work directly with insurance carrier representatives to resolve payment, contract, and reimbursement issues. Support office teams with billing, coding, modifier, and insurance-related questions. Stay current on healthcare billing requirements, payer guidelines, Medicare rules, CPT guidance, and industry changes. Oversee correspondence workflows to ensure timely processing, accurate documentation, and proper system updates. Oversee refund processing and ensure refunds are completed accurately and on time. Partner with managers and internal departments to resolve patient and workflow issues. Participate in department meetings, quality improvement initiatives, productivity improvement efforts, and workflow enhancements. Promote accurate use of electronic systems and reporting tools. Qualifications Prior experience in healthcare accounts receivable, medical billing, collections, or revenue cycle required. Previous supervisory or team lead experience strongly preferred. Strong knowledge of insurance billing practices, payer guidelines, contracts, denials, and collections. Experience working with Medicare, CPT, modifiers, and healthcare billing standards. Strong understanding of A/R reporting and performance metrics. Ability to analyze trends, identify root causes, and drive follow-up actions. Comfortable managing employee performance, schedules, productivity, and competing priorities. Strong communication and problem-solving skills. Ability to handle difficult situations professionally and escalate appropriately. Experience with NextGen/EPM reporting is highly preferred. Strong attention to detail and commitment to HIPAA and patient confidentiality. What We're Looking For We're looking for someone who can balance leadership and execution —someone comfortable managing a team, monitoring performance, resolving payer issues, and improving processes without needing constant direction.

Pay:

$35.00 per hour Application Question(s): How many years have you worked in the Healthcare Industry?

Experience:

Accounting Supervisory :

2 years (Required)

Epic:

1 year (Required) Accounts receivable: 3 years (Required) Ability to

Commute:

Tarrytown, NY 10591 (Required)

Work Location:

In person