DePietro's Pharmacy is looking for a Pharmacy Care Coordinator to join our growing team. At DePietro's, pharmacy care is about more than filling prescriptions. It's about knowing our patients, anticipating their needs, solving problems, and making every interaction feel personal. The Pharmacy Care Coordinator will be an important part of that experience. As one of the first points of contact for our patients, you will represent the DePietro's Pharmacy standard of personal service, compassionate communication, and proactive patient care. The Pharmacy Care Coordinator is responsible for managing incoming patient phone calls and proactively reaching out to patients to ensure their pharmacy needs are being met. You will serve as a communication bridge between our patients and the pharmacy team, helping patients navigate questions, concerns, prescription needs, pharmacy services, and follow-up. This position is ideal for someone who genuinely enjoys helping people, communicating with others, solving problems, and creating a positive customer experience. Key ResponsibilitiesPatient Communication Answer incoming patient phone calls in a friendly, professional, and compassionate manner. Serve as the first point of contact for many of our patients. Listen carefully to patient questions, needs, and concerns. Resolve customer service issues when appropriate and connect patients with the appropriate member of the pharmacy team when clinical or pharmacist intervention is needed. Communicate clearly with pharmacists, technicians, delivery staff, and other members of the team. Maintain a calm, positive, and helpful attitude—even during busy periods. Proactive Patient Outreach Make outbound calls to patients to proactively address their pharmacy needs. Follow up with patients regarding prescription-related needs, refills, medication synchronization, clinical services, and other pharmacy programs. Contact patients when additional information or follow-up is needed. Help identify opportunities to better serve our patients and connect them with DePietro's services. Follow up on unresolved patient concerns to ensure the issue has been addressed. Patient Experience Help patients understand and utilize the services available through DePietro's Pharmacy. Educate patients about appropriate pharmacy services and resources. Build relationships with patients through consistent, personal communication. Help create a pharmacy experience that is personal rather than transactional. Make patients feel recognized, valued, and cared for. Team Support Document and communicate important patient information accurately. Work closely with the pharmacy team to ensure patient requests are followed through. Help reduce unnecessary interruptions to pharmacists and production staff by appropriately handling customer service needs. Identify recurring patient questions or operational issues and communicate them to leadership. Participate in team meetings, training, and ongoing service improvement initiatives. What We're Looking For The ideal candidate is: Friendly, warm, and genuinely enjoys helping people. An excellent verbal communicator. A good listener who can understand what a patient is really asking for. Comfortable speaking with a wide variety of patients. Organized and able to manage multiple tasks. Patient and calm under pressure. Detail-oriented and dependable. Comfortable using computers and pharmacy technology. A problem solver who takes ownership of patient concerns. A team player who understands that great pharmacy care requires everyone working together. Previous pharmacy experience is preferred but not required. Experience in customer service, healthcare, hospitality, call centers, medical offices, or other patient-facing environments is a plus. What Success Looks Like A successful Pharmacy Care Coordinator doesn't simply answer the phone. They own the interaction. When a patient calls DePietro's, they should feel that they've reached someone who knows how to help—or knows exactly who can help them.

Success in this role means:

Patients receive a warm and professional response. Questions and concerns are addressed efficiently. Patients receive timely follow-up. Important information is communicated accurately to the pharmacy team. Patients are proactively contacted rather than left wondering what happens next. Every interaction strengthens the relationship between the patient and DePietro's Pharmacy. Why DePietro's? DePietro's Pharmacy has grown from a small independent pharmacy into a larger community pharmacy while remaining committed to the personal service that started it all.

Our philosophy is simple:

Old-fashioned personal service. Modern pharmacy technology. We believe our patients should know the people caring for them—and our team should know our patients. If you enjoy helping people and want to be part of a pharmacy that puts the patient relationship at the center of everything we do , we would love to meet you.

Pay:

$16.00 - $21.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Profit sharing Uniform allowance Vision insurance

Work Location:

In person